Account Recovery

[McCleavin]

Server: 209
Character Name: McCleavin
Account ID: 28229846
Device: Android

I played heroes charge a while ago and uninstalled it. I would like to recover the account but when I signed in with my Google account I couldn't get my old account. What do I need to so in order to recover my old account?

[Betty]

Server: 209
Character Name: McCleavin
Account ID: 28229846
Device: Android

I played heroes charge a while ago and uninstalled it. I would like to recover the account but when I signed in with my Google account I couldn't get my old account. What do I need to so in order to recover my old account?

Dear Leader
Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

Best Regards
Betty

[Samirah]

I got a new phone a couple of days ago and even though I transferred the data from my old phone to my new phone, when I go into Heroes Charge, it makes me start completely from scratch...when I have had to change phones in the past, I would have to play through a couple of campaigns and then when I would go out of the game and log back in, it would load my original character and progress, but now it won't do that . I have purchased a monthly and season pass for gems and have now lost 2-3 days worth of that, plus, I have not gotten my monthly rewards for the last 2-3 days as well. I believe my character, Samirah, just hit level 103, has a VIP level of 11, she is on Server 83, and I am so disappointed! I tried the support chat over the last 2 occasions and have received no response. Please help me get back on my character.

[Betty]

I got a new phone a couple of days ago and even though I transferred the data from my old phone to my new phone, when I go into Heroes Charge, it makes me start completely from scratch...when I have had to change phones in the past, I would have to play through a couple of campaigns and then when I would go out of the game and log back in, it would load my original character and progress, but now it won't do that . I have purchased a monthly and season pass for gems and have now lost 2-3 days worth of that, plus, I have not gotten my monthly rewards for the last 2-3 days as well. I believe my character, Samirah, just hit level 103, has a VIP level of 11, she is on Server 83, and I am so disappointed! I tried the support chat over the last 2 occasions and have received no response. Please help me get back on my character.

Dear Leader
Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

Best Regards
Betty

[ImTHEkingMAC]

I'm in the same situation

[ImTHEkingMAC]

I want my old account but it was on my android phone I have an iPhone now

[Betty]

I want my old account but it was on my android phone I have an iPhone now

Dear Leader
Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account.
If you can still access your android phone, you can use the Link a Device feature which helps share your account data onto your iPhone.
Thanks.


Best Regards
Betty

[Lextv84]

I have problem I need to do reinstalation on my android phone and lost everything. I was playing on Server 210 lvl 60 username [DIV]Stark (VIP 6) I'm lvl 1 now Account ID 28362924. PLEASE HELP ME

[Pupowns]

Dear Leader
Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

Best Regards
Betty

Hi Betty. I also have the same problem. How do I send you my characters name? And how do I see new account id?

[Betty]

Hi Betty. I also have the same problem. How do I send you my characters name? And how do I see new account id?

Dear Leader
You can just post it here. If you don't even remember your character name. We could not locate your account and help. Thanks.

Best Regards
Betty

[Aleiyn]

My problem already solved thanks to this. Thank you

[iah24]

Hello betty.. can you help me retrieve my account in HA? The account name is [TEU]●aReS●PH.. yesterday heroes arena encountered error.. when I log in my account it back to level 3 and tutorial mode.. when im trying to connect my fb and google account to retrieve my old account nothing happen.. I can't retrieve my old account anymore.. I hope you can help me regarding this.. thanks in advance. . Godbless

[michaelsaleh06]

Hi i lost my Account yesterday how can i recover my account? everytime that im logging in using my facebook account its giving me level 1 account hays please HELP the account ID that im seeing on my screen right now is 28405725 that's the 1st payment and last payment that i made
Name YourGoingDown
Server 147
Team level 105
VIP9

[Betty]

Hi i lost my Account yesterday how can i recover my account? everytime that im logging in using my facebook account its giving me level 1 account hays please HELP the account ID that im seeing on my screen right now is 28405725 that's the 1st payment and last payment that i made
Name YourGoingDown
Server 147
Team level 105
VIP9

Dear Leader
We've re-linked your account now. You should be able to play your main account again. Thanks.

Best Regards
Betty

[AFB]

Hi i lost my account yesterday cause i accidently connect my old g+ account now my present account is gone my account name is AFB 53 level in the 212 server can u hepl me please