Page 31 of 32 FirstFirst ... 2129303132 LastLast
Results 451 to 465 of 478

Thread: Account Recovery

  1. #451
    Iron Member Contributor Level 1
    Join Date
    Apr 2019
    Posts
    8
    Rep Power
    1
    One week I try to recover the account and nothing has been solved. Thank you. I'll uninstall hero charge. Bye.

  2. #452
    New Comers
    Join Date
    Apr 2019
    Posts
    2
    Rep Power
    1
    Hello Betty,

    Can u Help me retrieve my old account.
    Old account name : xbchanga
    New account :28235176

    Server 220
    Thank you.

  3. #453
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,217
    Rep Power
    10
    Quote Originally Posted by Orgun View Post
    Name: nickname
    Id: 29372351
    Dear Leader
    Sorry for the slow response. Your account should be working again now. Thanks.

    Best Regards
    Betty

  4. #454
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,217
    Rep Power
    10
    Quote Originally Posted by xbchanga View Post
    Hello Betty,

    Can u Help me retrieve my old account.
    Old account name : xbchanga
    New account :28235176

    Server 220
    Thank you.
    Dear Leader
    Please switch to server 220 and give us the new id you see on it. If you ever bought gems, please also attach one of your latest receipt screenshot as a proof of account ownership so that we can help. Thanks.

    Best Regards
    Betty

  5. #455
    New Comers
    Join Date
    Apr 2019
    Posts
    1
    Rep Power
    1
    Hello i want to retreive my old account, because friends start play too
    Old Acc name: Montes
    ID:364826
    Server:S8
    Region:Spain

  6. #456
    New Comers
    Join Date
    Apr 2019
    Posts
    2
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    Please switch to server 220 and give us the new id you see on it. If you ever bought gems, please also attach one of your latest receipt screenshot as a proof of account ownership so that we can help. Thanks.

    Best Regards
    Betty
    Hi,
    Sorry for my mistake, my new account Id in server 220 is 29398064. And i also attach my latest receipt
    Click image for larger version. 

Name:	receipt.png 
Views:	0 
Size:	22.8 KB 
ID:	14702

    Thanks.

  7. #457
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,217
    Rep Power
    10
    Quote Originally Posted by Montes View Post
    Hello i want to retreive my old account, because friends start play too
    Old Acc name: Montes
    ID:364826
    Server:S8
    Region:Spain
    Dear Leader
    The account id you gave is invalid. Please check your id again and please also switch to server 8 and give us the new user id you see on your device now so that we can help. Thanks.

    Best Regards
    Betty

  8. #458
    New Comers
    Join Date
    Apr 2019
    Posts
    2
    Rep Power
    1
    I changed my Phone, I want my old account back.

    Server : 3
    Character Name : Kuramichu
    Account ID : 29808842
    Device : Apple

  9. #459
    New Comers
    Join Date
    Apr 2019
    Posts
    2
    Rep Power
    1
    Region Switzerland

  10. #460
    New Comers
    Join Date
    May 2019
    Posts
    2
    Rep Power
    1

    Restore Acoount

    Dear Betty,

    can i restore my account on 220? I lost my progress when accidentally clicked to load account from server 215...

    Old Account:
    Server: 220
    Nickname: DeViCe
    LVL: 46
    Two last transaction: Click image for larger version. 

Name:	Bez*tytułu.png 
Views:	0 
Size:	14.8 KB 
ID:	15437Click image for larger version. 

Name:	Bez*tytułu.png 
Views:	0 
Size:	25.6 KB 
ID:	15438
    ID: don't wrote down

    New Account
    Server :220
    Nickname: NickName
    LVL: 1
    ID: 29414627

    Best regards,
    DeViCe

  11. #461
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,217
    Rep Power
    10
    Quote Originally Posted by DeViCe View Post
    Dear Betty,

    can i restore my account on 220? I lost my progress when accidentally clicked to load account from server 215...

    Old Account:
    Server: 220
    Nickname: DeViCe
    LVL: 46
    Two last transaction: Click image for larger version. 

Name:	Bez*tytułu.png 
Views:	0 
Size:	14.8 KB 
ID:	15437Click image for larger version. 

Name:	Bez*tytułu.png 
Views:	0 
Size:	25.6 KB 
ID:	15438
    ID: don't wrote down

    New Account
    Server :220
    Nickname: NickName
    LVL: 1
    ID: 29414627

    Best regards,
    DeViCe
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  12. #462
    New Comers
    Join Date
    May 2019
    Posts
    2
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
    Thanks a lot

  13. #463
    New Comers Contributor Level 1
    Join Date
    May 2015
    Posts
    6
    Rep Power
    5

    My account accidentally got bind with a lower level one

    Hi Betty,

    My Account is: 5297573

    I was in level 106 but somehow got bind with a much lower one. Is it possible for you to help me restore back to the higher level account? And delete the lower level one?

    Thanks in advance for you help.

    Dan.

  14. #464
    New Comers
    Join Date
    May 2019
    Posts
    2
    Rep Power
    1
    Can I restore my account? It's under Thesaurusrex and should by tied to my Gmail account or fb.

  15. #465
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,217
    Rep Power
    10
    Dear Leader
    Sorry for the late response, please tell us the account id you see on your device now. And then we can remove the login for you so that you could login your old account with your Google Play account again. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •