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Thread: Account Recovery

  1. #421
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by FlipFlop View Post
    Dear Betty,
    My level for Bigfoot is 37.
    I have reinstalled the game so at the moment I'm getting the beginning from level 1. I have gone through the tutorial and now I have a message with the question if I want to recover my old account Tigg level 46. But that is not the account I would like to recover. That's probably my previous account.
    Hopefully you can help.
    Dear Leader
    Please switch to server 219 and give us the new user id you see on it. And then we can help re-link your account. And we see that Bigfoot is not linked to Google/Apple yet that please make sure that your current account is linked to Google/Apple/Facebook. Thanks.

    Best Regards
    Betty

  2. #422
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    Dear betty,spelling is correct.yull907 and my flag is brunei.i set my profile to private so no one can view it (that was stupid thing i ever do)


    Please help me recover my precious old account.last hero i obtained fantacy gladiatorerna (hippolyta)




    Click image for larger version. 

Name:	Screenshot_20190402-141918.jpg 
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ID:	14514

  3. #423
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    Dear Betty,
    Current account on my device is;
    29354616.
    I also checked for my most resent puchase.
    This info might help finding back the account.
    March 30 2019 01:01:12 CET
    Order nr. GPA.3309-3662-7443-89324.
    Also this purchase was made with my current gmail account.

  4. #424
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    Dear Betty,
    As requested I have changed to server 219.
    Gone through the tutorial again.
    My current ID is 29356505.
    And I have linked the account with my Google account.
    Kind regards

  5. #425
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kylee0907 View Post
    Dear betty,spelling is correct.yull907 and my flag is brunei.i set my profile to private so no one can view it (that was stupid thing i ever do)


    Please help me recover my precious old account.last hero i obtained fantacy gladiatorerna (hippolyta)




    Click image for larger version. 

Name:	Screenshot_20190402-141918.jpg 
Views:	0 
Size:	76.3 KB 
ID:	14514
    Dear Leader
    Oh, this is a Heroes Arena account. Please send in-game support tickets for the help. You may also post it in the Heroes Arena sub-forum but I am not sure I can check there everyday at the moment. Thanks.

    Best Regards
    Betty

  6. #426
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by FlipFlop View Post
    Dear Betty,
    Current account on my device is;
    29354616.
    I also checked for my most resent puchase.
    This info might help finding back the account.
    March 30 2019 01:01:12 CET
    Order nr. GPA.3309-3662-7443-89324.
    Also this purchase was made with my current gmail account.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #427
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    Dear betty.ok thanks.i hope i get back my old account

  8. #428
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    Hello. I stopped playing like 3 years ago and now I have a new device and also new account. Can I have my old account transferred to the new one?

    Old account: 15042246
    New account: 29368806

    Thank you.

  9. #429
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by AlexClaudiu View Post
    Hello. I stopped playing like 3 years ago and now I have a new device and also new account. Can I have my old account transferred to the new one?

    Old account: 15042246
    New account: 29368806

    Thank you.
    Dear Leader
    We will remove the login information for 29368806 for you. And then you can load your old account after finishing the first couple steps of the tutorial. Thanks.

    Best Regards
    Betty

  10. #430
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    The problem is that the google accounts are different. I don't want to use the old google account anymore, but instead copy the progress to my new google account.

  11. #431
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    Oi eu perdi minha conta. name: jul
    Serve 219

  12. #432
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by AlexClaudiu View Post
    The problem is that the google accounts are different. I don't want to use the old google account anymore, but instead copy the progress to my new google account.
    Dear Leader
    We are so sorry that we don't help changing the email unless it was an enterprise email or educational email and you don't have access to it anymore. Thanks.

    Best Regards
    Betty

  13. #433
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Orgun View Post
    Oi eu perdi minha conta. name: jul
    Serve 219
    Dear Leader
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  14. #434
    Iron Member Contributor Level 1
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    Recuperar conta

    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty
    Name jul serve 219
    Id number: 23205757

  15. #435
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    Hello Betty..can u Help me retrieve my old account.
    Old account :10721414

    New account :22693841

    Server 3, Asia
    Thank you.

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