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Thread: Account Recovery

  1. #406
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We can see that your account is linked to a google account. And we've just remove the login for your new id. Login your old google account and complete the first couple of tutorial steps will till you get the chance to retrieve your account from the link menu. Thanks.

    Best Regards
    Betty
    still not work for me, already try to re-install and do some tutorials step, and i didnt see my char with high level , only char with lv 1

  2. #407
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by gilangharwika View Post
    still not work for me, already try to re-install and do some tutorials step, and i didnt see my char with high level , only char with lv 1
    Dear Leader
    So you didn't login the correct Google email. Please tell us the current ID you see on your device now. We can help remove that login for you. Thanks.

    Best Regards
    Betty

  3. #408
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    Quote Originally Posted by Betty View Post
    Dear Leader
    So you didn't login the correct Google email. Please tell us the current ID you see on your device now. We can help remove that login for you. Thanks.

    Best Regards
    Betty
    Here is my current ID : 28415512
    I already use my google email, instead same with my history purchase receipt like i said before in this threads. Thanks
    Hope you can recover this

  4. #409
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by gilangharwika View Post
    Here is my current ID : 28415512
    I already use my google email, instead same with my history purchase receipt like i said before in this threads. Thanks
    Hope you can recover this
    Dear Leader
    We will try again. Please confirm that you are using the correct Email. If you ever bought gems, you should see some Google Receipt emails in your inbox. Thanks.

    Best Regards
    Betty

  5. #410
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We will try again. Please confirm that you are using the correct Email. If you ever bought gems, you should see some Google Receipt emails in your inbox. Thanks.

    Best Regards
    Betty
    I already use the same and the correct email with this purchase
    here is my receipt purchase history from google Click image for larger version. 

Name:	x.PNG 
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ID:	14511

  6. #411
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by gilangharwika View Post
    I already use the same and the correct email with this purchase
    here is my receipt purchase history from google Click image for larger version. 

Name:	x.PNG 
Views:	0 
Size:	30.8 KB 
ID:	14511
    Dear Leader
    We can see that your Google Account is 118084049747898198479. You can check your Google id by click your Google plus profile before April 2nd when google takes down the Google+ service. I can see that the Google+ nick name is Николай. If you don't know this account. Then, we are not able to help. Thanks.



    Best Regards
    Betty

  7. #412
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    Hello betty.recently i changed to new device.i cant get my old account back.


    Here is my old account name:- yull907

    And here is current id game 29201254

  8. #413
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    After years of not playing I started a new account on a new server.
    Now when I started the game I have a completely different account.
    I don't remember what server I was on.
    My in-game nickname is Bigfoot and the id number I have now is 22738338.
    Could you please help me recover this account. Also because I just puchased a seasonal card the other day.

  9. #414
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kylee0907 View Post
    Hello betty.recently i changed to new device.i cant get my old account back.


    Here is my old account name:- yull907

    And here is current id game 29201254
    Dear Leader
    We've removed the login for 29201254 now. You may try login your old email and try again. Thanks.

    Best Regards
    Betty

  10. #415
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by FlipFlop View Post
    After years of not playing I started a new account on a new server.
    Now when I started the game I have a completely different account.
    I don't remember what server I was on.
    My in-game nickname is Bigfoot and the id number I have now is 22738338.
    Could you please help me recover this account. Also because I just puchased a seasonal card the other day.
    Dear Leader
    Do you remember your level please? We have several matches for Bigfoot but I am not which one yours is. We will try remove the login for 22738338 for you first so that you could try again with your old email. Thanks.

    Best Regards
    Betty

  11. #416
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    Hello betty,i allready try to get my old account.but i cant get back.uninstall and install apps with no luck.i create new account an bind it.please,help me to get back my precious old account.thanks


    My current account id 7656271 (name:- MUCHLoveFOOL) level 3



    My old account id (not remeber)
    Old account name yull907
    Level 68

  12. #417
    Iron Member Contributor Level 1
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    Dear Betty,
    Have you been able to look at my request to restore my account?

  13. #418
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    Dear Betty,
    My level for Bigfoot is 37.
    I have reinstalled the game so at the moment I'm getting the beginning from level 1. I have gone through the tutorial and now I have a message with the question if I want to recover my old account Tigg level 46. But that is not the account I would like to recover. That's probably my previous account.
    Hopefully you can help.

  14. #419
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by FlipFlop View Post
    Dear Betty,
    My level for Bigfoot is 37.
    I have reinstalled the game so at the moment I'm getting the beginning from level 1. I have gone through the tutorial and now I have a message with the question if I want to recover my old account Tigg level 46. But that is not the account I would like to recover. That's probably my previous account.
    Hopefully you can help.
    Dear Leader
    You will have to login the correct email to recover your account. Please tell us the current account id you have on your device now. We can remove its login which will let you try with another email. Thanks.

    Best Regards
    Betty

  15. #420
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kylee0907 View Post
    Hello betty,i allready try to get my old account.but i cant get back.uninstall and install apps with no luck.i create new account an bind it.please,help me to get back my precious old account.thanks


    My current account id 7656271 (name:- MUCHLoveFOOL) level 3



    My old account id (not remeber)
    Old account name yull907
    Level 68
    Dear Leader
    We are so sorry that we couldn't find any accounts that match the name yull907. Please confirm that the spelling is correct. Thanks.

    Best Regards
    Betty

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