Page 11 of 11 FirstFirst ... 91011
Results 151 to 163 of 163

Thread: Account Recovery

  1. #151
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,074
    Rep Power
    10
    Quote Originally Posted by VLADTEPEES View Post
    BOM DIA, HOJE EU PERDI MINHA CONTA POR TENTAR LOGAR EM OUTRO DISPOSITIVO, FIQUEI COM CONTA LVL 1. EU GOSARIA DE RECUPERAR;
    ESSA É A CONTA NOVA QUE EU GOSTARIA DE SUBSTITUIR PELA A ANTIGA..

    Conta nova :
    servidor 215
    Nivel de equipe: 1
    nick name: Flora-el
    Id da conta: 28901784

    ESSA É A TRANSAÇÃO DE COMPRA DA CONTA QUE PERDI QUE QUERO RECUPERAR.

    27 de jun de 2018 06:35
    Item
    Preço (BRL)
    Compra no Google Play Aplicativos
    Heroic Sack (Heroes Charge)
    R$ 17,99
    Total
    R$ 17,99
    Forma de pagamento
    Mastercard •••• 7017
    ID da transação
    GPA.3303-4159-3663-43576
    Perguntas ou dúvidas?
    Entre em contato com a Google LLC
    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  2. #152
    Iron Member Contributor Level 1
    Join Date
    Jul 2018
    Posts
    7
    Rep Power
    1

    I lost my account

    Hello, I lost my account, I think I was in level 60 more or less, my name was ryryoku but im still not sure, I dont know my server, I used to play in 2014 but I did uninstall that, and now my account ID is 26241680 and Id like to recover my old account,

    This is my previous transactions from google play store
    Order number: 12999763169054705758.1354666163115932
    Order date: Oct 29, 2014 1:31:57 PM WIB

  3. #153
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,074
    Rep Power
    10
    Quote Originally Posted by Ryryoku View Post
    Hello, I lost my account, I think I was in level 60 more or less, my name was ryryoku but im still not sure, I dont know my server, I used to play in 2014 but I did uninstall that, and now my account ID is 26241680 and Id like to recover my old account,

    This is my previous transactions from google play store
    Order number: 12999763169054705758.1354666163115932
    Order date: Oct 29, 2014 1:31:57 PM WIB
    Dear Leader
    We are so sorry that we couldn't find any accounts that match the name ryryoku. Please confirm that the spelling is correct or please recall that if you ever changed your in-game name. Thanks.

    Best Regards
    Betty

  4. #154
    Iron Member Contributor Level 1
    Join Date
    Jul 2018
    Posts
    7
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    We are so sorry that we couldn't find any accounts that match the name ryryoku. Please confirm that the spelling is correct or please recall that if you ever changed your in-game name. Thanks.

    Best Regards
    Betty
    Im not sure,but can you check through the history of purchasing?because in that account i've been manage to get vip 11.

  5. #155
    Iron Member Contributor Level 1
    Join Date
    Jul 2018
    Posts
    7
    Rep Power
    1
    This is some of my transaction i hope you can find out my username
    DATE
    TIME
    Thursday, October 23, 2014
    7:26 AM
    Quantity
    Item
    Price (IDR)
    1
    Golden Package of Gems One Time Offer (Heroes Charge)
    IDR 1,170,091
    Subtotal
    IDR 1,170,091
    Total
    IDR 1,170,091
    STATUS
    Completed
    TRANSACTION ID
    GPA.1372071176533726
    PURCHASED FROM
    uCool
    Unit 11, 9/F Wayson Comm Bldg
    28 Connaught Rd West
    Aberdeen
    Hong Kong

  6. #156
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,074
    Rep Power
    10
    Quote Originally Posted by Ryryoku View Post
    This is some of my transaction i hope you can find out my username
    DATE
    TIME
    Thursday, October 23, 2014
    7:26 AM
    Quantity
    Item
    Price (IDR)
    1
    Golden Package of Gems One Time Offer (Heroes Charge)
    IDR 1,170,091
    Subtotal
    IDR 1,170,091
    Total
    IDR 1,170,091
    STATUS
    Completed
    TRANSACTION ID
    GPA.1372071176533726
    PURCHASED FROM
    uCool
    Unit 11, 9/F Wayson Comm Bldg
    28 Connaught Rd West
    Aberdeen
    Hong Kong
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

  7. #157
    Iron Member Contributor Level 1
    Join Date
    Jul 2018
    Posts
    7
    Rep Power
    1
    i send pm already

  8. #158
    Iron Member Contributor Level 1
    Join Date
    Jul 2018
    Posts
    7
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    Dear betty i send my information in PM already could you please check it out

  9. #159
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,074
    Rep Power
    10
    Quote Originally Posted by Ryryoku View Post
    Dear betty i send my information in PM already could you please check it out
    Dear Leader
    Sorry for the inconvenience and we've just re-linked your account now. Thank you.

    Best Regards
    Betty

  10. #160
    Iron Member Contributor Level 1
    Join Date
    Jul 2018
    Posts
    7
    Rep Power
    1
    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience and we've just re-linked your account now. Thank you.

    Best Regards
    Betty
    Thank you so much betty

  11. #161
    New Comers
    Join Date
    Jul 2018
    Posts
    1
    Rep Power
    1
    Hello, can i restore my account?
    I played this game around 2014-2015 and all i can remember is my nickname was Snowman, i think it was around server 32 maybe i dont remember exactly
    my new account id 15308441

  12. #162
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    23,074
    Rep Power
    10
    Quote Originally Posted by Lytoveix View Post
    Hello, can i restore my account?
    I played this game around 2014-2015 and all i can remember is my nickname was Snowman, i think it was around server 32 maybe i dont remember exactly
    my new account id 15308441
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  13. #163
    New Comers
    Join Date
    Jul 2018
    Posts
    1
    Rep Power
    1
    Old accout name: aferk
    New account ID: 844793

    Can you help me recover my account I forgotten my server # but that's my old account name pls help me It is lvl 20 and gold 2

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •