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Thread: Account Recovery

  1. #601
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    Sep 2019
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    Hello, I have lost access to my account by clicking on a message that would open every time I launched the app, so it's loaded an empty level 1 account... How can I get it back?

    The details of the account I want back:

    ID : 28834452
    Level : 66
    VIP level : 3
    Name : Carolyne
    Server : 214 (Frost Staff)
    Guild : 110244007

    The account that's currently on my phone :

    ID : 25885485
    Name : NickName
    Level : 1
    Server : 187 (The Tower of Loss)

    Is there a way to get my lvl 66 account back?

    Thanks in advance for your help.

  2. #602
    Administrator Contributor Level 12 Betty's Avatar
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    Sep 2014
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    Quote Originally Posted by CarolyneFR View Post
    Hello, I have lost access to my account by clicking on a message that would open every time I launched the app, so it's loaded an empty level 1 account... How can I get it back?

    The details of the account I want back:

    ID : 28834452
    Level : 66
    VIP level : 3
    Name : Carolyne
    Server : 214 (Frost Staff)
    Guild : 110244007

    The account that's currently on my phone :

    ID : 25885485
    Name : NickName
    Level : 1
    Server : 187 (The Tower of Loss)

    Is there a way to get my lvl 66 account back?

    Thanks in advance for your help.
    Dear Leader
    Please switch to the same server and get the new account id to us. And then we can help retrieve your account. And I am not here during the weekends that you could send a ticket or support email to ask for help before next Monday. Thanks.

    Best Regards
    Betty

  3. #603
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    Sep 2019
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    Hello, I have moved the new account to server 214 (Frost Staff). The new account's ID is 29608687

  4. #604
    Iron Member Contributor Level 1
    Join Date
    Aug 2019
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    Quote Originally Posted by Pikapikapikachu View Post
    Hi Betty,

    #1sCestoda13 is my friend's account. I borrowed it to play on my phone because I don't have any account to play. He is from Vietnam and I'm in the US now. Maybe that explains why the 2 accounts come from 2 different countries

    I create a new account now and I have to start all over again that's so sad. I used to play with my sister (the other DonaPIKA), we named 2 characters similarly. Now that I lost my old account, we cannot play together anymore because of the ranked gap

    This is the account on my phone now. Can you re-link that?

    Thanks Betty
    Attachment 25548

    Hi Betty,

    I gave an explanation. Do you need anything else? Can you relink my account? I want my PIKA back

  5. #605
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    Sep 2019
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    "Originally posted by McCleavin"
    Account name: lowislane
    Level:57
    ID: 10756886
    Previous rank: platinum IV
    Heroes: 25
    Skins: 12
    I played Heroes Arena a while ago and uninstalled it. I would like to recover the account but when I signed in with my Google account I couldn't get my old account. What do I need to so in order to recover my old account?

  6. #606
    Iron Member Contributor Level 1
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    Aug 2019
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    Giúp ḿnh chuyển tài khoản trong heroes arena
    Tài khoản Sockill. Lv62.id:12767603
    Sang tài khoản Sukyla. Lv37.id:21059496.cảm ơn

  7. #607
    New Comers
    Join Date
    Sep 2019
    Posts
    2
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    1
    Hello, I want to recover my account that is linked to an old android device thats not able to update Google Play to be able to link to Google.

    The details of the account I want back:

    ID : 16155777
    Level : 95
    Name : DD Aras
    Server : 107 (Mark of Corvus)

    The account that's currently on my phone :

    ID : 29627926
    Name : NickName
    Level : 1
    Server : 223 (Hermes Boots)

    Thanks in advance for your help.

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