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Thread: Account Recovery

  1. #136
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by marcomarco View Post
    Hello!
    Could you please transfer my progress from my old ID to my new ID?
    Old - 10915740 - Fabbrizzi
    New - 28872346 - Unemmez

    Thank you!!
    Dear Leader
    We can see that you can login the game normally. Thanks.

    Best Regards
    Betty

  2. #137
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    Right. I created account when be in Japan, but i'm live in Estonia. My problem is already solved. Thanks.

  3. #138
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    Need help please I recently factory reset my phone and my old account on Heroes Arena is lost, old account name is KURIMAW new account is 345018, Thank you

  4. #139
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurimaw View Post
    Need help please I recently factory reset my phone and my old account on Heroes Arena is lost, old account name is KURIMAW new account is 345018, Thank you
    Dear Leader
    If you ever linked your account to facebook, Google or Game Center. Please try to complete the first few steps of the tutorial and then you will have the chance to check the link status and retrieve your account. If it doesn't work, please also give us the account id you see on your device. And then we can replace it with your old one. Thank you.

    Best Regards
    Betty

  5. #140
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    I've linked my old account in Facebook but it's not working, I can't also find my old account by adding friend it says player does not exist, new account infoClick image for larger version. 

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  6. #141
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    Help me, i dont know why my account cant link. My ipad appeared a code to link, but android device cant link.
    Please help me link my account.
    My old ID:28308985
    My new ID: 28890491 .
    Click image for larger version. 

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ID:	14055Click image for larger version. 

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    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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  7. #142
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Giangt1986 View Post
    Help me, i dont know why my account cant link. My ipad appeared a code to link, but android device cant link.
    Please help me link my account.
    My old ID:28308985
    My new ID: 28890491 .
    Click image for larger version. 

Name:	D69A1182-5673-44BB-8ABA-D493C8E8AF7B.jpg 
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Size:	87.1 KB 
ID:	14055Click image for larger version. 

Name:	D69A1182-5673-44BB-8ABA-D493C8E8AF7B.jpg 
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Size:	87.1 KB 
ID:	14055Click image for larger version. 

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    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your latest purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  8. #143
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurimaw View Post
    I've linked my old account in Facebook but it's not working, I can't also find my old account by adding friend it says player does not exist, new account infoClick image for larger version. 

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    Dear Leader
    This is Heroes Charge forum. Please post a new thread here http://forum.ucool.com/forumdisplay....ral-Discussion . And please also give us the new account id you see now and then we can help retrieve your account. Thanks.

    Best Regards
    Betty

  9. #144
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your latest purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    Dear betty, this is my purchased bill. Click image for larger version. 

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    My old ID:28308985 ( SubinVN 04, server 52 Corax) i changed name. Plz check ID
    My new ID: 28890491

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