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Thread: Account Recovery

  1. #121
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by DAN-YƏL View Post
    Old ingame name DAN-yƏl.
    New account ID 21315639
    Dear Leader
    Oops! This is Heroes Arena. But this is Heroes Charge forum. We've re-linked your account and if you have further questions. Please bookmark and use this link to ask for help. Thank you.

    http://forum.ucool.com/forumdisplay....ral-Discussion

    Best Regards
    Betty

  2. #122
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Nevmid View Post
    HELLO Betty

    I work aboard, and have one more favor please. i want to use my new mail for my heroes charge id, because i want to separate game from my work mail. So i made a new id. can you please replace this id to the new one?

    Nick : Midaz
    S28, guild Miracle
    Old id is : 27528583
    new id is : 28865026

    i also did attach my buying purchase as a prove in game mail support, because i Can't attach here due i open this forum via my android phone, not PC. Please help, thx in advance Betty

    Add the link for my purchase prove : https://pasteboard.co/HoK0XGX.png
    Dear Leader
    Please provide one of your most recent receipts and if you created the new account in a different country other than your original account. You will have to PM us with the photo of your Passport record/Visa or flight ticket as a proof of relocation. Thanks.

    Best Regards
    Betty

  3. #123
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Giangt1986 View Post
    Dear Betty,
    Because i went to travel to Bangkok at that time. I just found this flight at Vietnam. Attachment 13987
    Dear Leader
    Please try upload again. The attachment is invalid. You could also upload it to postimg.org or imgur.com and post the link here.

    Best Regards
    Betty

  4. #124
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    Quote Originally Posted by Giangt1986 View Post
    Dear Betty,
    Because i went to travel to Bangkok at that time. I just found this flight at Vietnam.Attachment 13989
    please help me check again. I dont know why Ucool rejected my solution. If you can, help me change region to Vietnam. Because i am living at Vietnam with my wife now.

  5. #125
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Oops! This is Heroes Arena. But this is Heroes Charge forum. We've re-linked your account and if you have further questions. Please bookmark and use this link to ask for help. Thank you.

    http://forum.ucool.com/forumdisplay....ral-Discussion

    Best Regards
    Betty
    Noted n thanks.

  6. #126
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    Someone else is using my Account while i didnt play And i dont know what to do.

    Server 188
    Level 107
    Id 28739873

    Cant link the last purchace cause apple has Not that long of a purchase history

  7. #127
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    Quote Originally Posted by Arise View Post
    Someone else is using my Account while i didnt play And i dont know what to do.

    Server 188
    Level 107
    Id 28739873

    Cant link the last purchace cause apple has Not that long of a purchase history
    Last Time i bought something was on 09.02.2018
    Mk8lmf65hl

  8. #128
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    I changed my i-phone and i lost my account (i hope no). Could you please recover it? My old account is Fabbrizzi and the new one is unemmez

  9. #129
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    ok Betty, so i made a new one based on same country. could you please replace it this time, please ?

    Nick : Midaz
    Server 28
    old id : 27528583

    into the new id : 28869457

  10. #130
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Nevmid View Post
    ok Betty, so i made a new one based on same country. could you please replace it this time, please ?

    Nick : Midaz
    Server 28
    old id : 27528583

    into the new id : 28869457
    Dear Leader
    Both accounts were not registered in the same country. You may tell us why and maybe you will have to attach a photo or screenshot to as a proof. Thank you.

    Best Regards
    Betty

  11. #131
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    Hello!
    Can you please transfer my progress from id: 28866569 to id: 28875101? Because i can't synchronize it in google play without lost my progress. Thank you.

    Character Name: Eluveitie

    Account ID: 28866569

    Device(optional): Samsung gt-p5100
    Last edited by Eluveitie; 06-12-2018 at 02:22 PM. Reason: add info

  12. #132
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Eluveitie View Post
    Hello!
    Can you please transfer my progress from id: 28866569 to id: 28875101? Because i can't synchronize it in google play without lost my progress. Thank you.

    Character Name: Eluveitie

    Account ID: 28866569

    Device(optional): Samsung gt-p5100
    Dear Leader
    Usually you have to finish part of the tutorial before you get the chance to re-sync your account. Please try again and let us know if it's still not working. Thanks.

    Best Regards
    Betty

  13. #133
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Usually you have to finish part of the tutorial before you get the chance to re-sync your account. Please try again and let us know if it's still not working. Thanks.

    Best Regards
    Betty
    "Do you want to load NickName with level 2 ? Warning: progress in the current game will be lost." - this is what i see, when trying add google play.

    I won this fight with Facebook. Omg, it was hard.
    Last edited by Eluveitie; 06-13-2018 at 04:56 PM. Reason: update

  14. #134
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    Hello!
    Could you please transfer my progress from my old ID to my new ID?
    Old - 10915740 - Fabbrizzi
    New - 28872346 - Unemmez

    Thank you!!

  15. #135
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Eluveitie View Post
    "Do you want to load NickName with level 2 ? Warning: progress in the current game will be lost." - this is what i see, when trying add google play.

    I won this fight with Facebook. Omg, it was hard.
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

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