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Thread: Account Access

  1. #1
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    Account Access

    Hello,

    I have lost access to my account and am hoping to determine my recovery options. The credit card linked to my Apple ID was closed this week due to fraudulent charges (not related to Apple or this game whatsoever.) Because my card has been shut off, iTunes says that my payment method is no longer active and I am not able to update any apps including this game. I am now unable to play the game at all, since a new update was released today and I can't download it.

    I am wondering whether it is possible for me to create a new Apple ID and transfer my account over to it. I do not have my account ID and am unable to log in to retrieve it due to the issue above (unable to update the game.) Is there anything else I can do?

    Thanks,
    Andy

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. And if you ever made any purchase in-game. Please also attach your iTunes Purchase History which shows your HC orders. Thanks.

    Best Regards
    Betty

  3. #3
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    サーバー 58 Corvus
    ID 8552110
    name 2F TADAMETAL
    XPERIA z5
    フェイスブックにリンクしました
    オプション 友達招待に接続できません

  4. #4
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    I lost my acconts Saga Barry id3327894 vip 10 and SK Barry id5551259 Vip 10 . My new account (that I do not want id28234107) Please help me to recover my previous accounts. branidimitrov69@gmail.com

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by branidimitrov69 View Post
    I lost my acconts Saga Barry id3327894 vip 10 and SK Barry id5551259 Vip 10 . My new account (that I do not want id28234107) Please help me to recover my previous accounts. branidimitrov69@gmail.com
    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  6. #6
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    Hello.
    I have lost my account. I was playing on server 12, account name EVIL! Don't know the ID but I was on level 104 vip 5 and email addres forgotten.roots.88@gmail.com can i get that account back please? I can send photos of my purchases to the game if needed. Current game ID that i don't want is 28239358.

  7. #7
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Thana View Post
    Hello.
    I have lost my account. I was playing on server 12, account name EVIL! Don't know the ID but I was on level 104 vip 5 and email addres forgotten.roots.88@gmail.com can i get that account back please? I can send photos of my purchases to the game if needed. Current game ID that i don't want is 28239358.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  8. #8
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    Thank you so much Betty.

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