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Thread: How to get Harker?

  1. #1
    New Comers Contributor Level 1
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    How to get Harker?

    I download this game few month ago.
    I have clear the training field and get Carin.
    There's some problem when I played today.

    I can't get Harker anyway. He's a free hero when player clear the training field now.

    He is not for sale now, and I can't get him because I clear training field before.

    So, how do I get this hero?
    New player can get Harker from training field and get Carin from shop.

    But I get Carin from training field and I can't get Harker anyway?

    IMG_8222.jpg

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Player
    Could you tell us your account id to check please? Thank you.

    Best Regards
    Betty

  3. #3
    New Comers Contributor Level 1
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    Account:awichen
    Server:Asia

    IMG_8226.jpg

  4. #4
    New Comers Contributor Level 1
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    I just want to get Harker!
    Even I have to pay for him.

    I can't own him forever if I can't buy it in shop.

    I even try to delete the game and install again, but it still the same account.

    So I can't get him forever?

  5. #5
    Silver Member Contributor Level 4
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    Quote Originally Posted by Betty View Post
    Dear Player
    Could you tell us your account id to check please? Thank you.

    Best Regards
    Betty
    Betty needs your user ID (can be found in settings>contact us) to check if u dont have him, and then they will send the hero back.

  6. #6
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Player
    Could you tell us your account id to check please? Thank you.

    Best Regards
    Betty
    Sorry, that's my bad. I gave Betty wrong information.

    Here is my id:4461434

    IMG_8230.jpg

  7. #7
    New Comers Contributor Level 1
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    Quote Originally Posted by xxSniperGamingxx View Post
    Betty needs your user ID (can be found in settings>contact us) to check if u dont have him, and then they will send the hero back.
    Thanks for your help, sir.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Player
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  9. #9
    Silver Member Contributor Level 4
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    Quote Originally Posted by awichen View Post
    Thanks for your help, sir.
    No problem

  10. #10
    Iron Member Contributor Level 2
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    I too have never gotten Harkerd37a1a396e22b54a5cce8b4475c249d9[1].jpg

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RwbyRave View Post
    I too have never gotten Harkerd37a1a396e22b54a5cce8b4475c249d9[1].jpg
    Dear Player
    Please attach a screenshot as what awichen did and then we will have a check. Thank you.

    Best Regards
    Betty

  12. #12
    Iron Member Contributor Level 2
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    https://i.gyazo.com/d37a1a396e22b54a...4475c249d9.png


    ugh does that work? o.0

    i can make a newer picture if need be. (this picture was from yesterday)

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