Results 1 to 9 of 9

Thread: Lost my account progress when switching devices

  1. #1
    Iron Member Contributor Level 1
    Join Date
    Sep 2016
    Posts
    13
    Rep Power
    7

    Lost my account progress when switching devices

    Hello,

    Server: (160) Visage of Solma
    Character Name: Rex_Ivan
    Account ID: 22932975
    VIP: 7 (I think)
    Team level:93

    Device: (old) Amazon Kindle fire OS 5.3.1.0
    (new) Windows 7 PC using Bluestacks App Player

    Problem: My kindle broke and now I need to switch my account back to my windows bluestacks. I signed in to Google Play on the blue stacks, but when I did so, my HC account went to level one. Please help. I would like to have account restored.

  2. #2
    Iron Member Contributor Level 1
    Join Date
    Sep 2016
    Posts
    13
    Rep Power
    7
    It has been over 24 hours with no response. Please, I would like some help on this.

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    I replied you on another post. Please tell us the account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  4. #4
    Iron Member Contributor Level 1
    Join Date
    Sep 2016
    Posts
    13
    Rep Power
    7
    Thank you for your response.

    I'm sorry, but I do not see another post where you responded to me. Putting that aside, let us continue.
    The account ID on my current device is now 26511537.

    Thanks.

  5. #5
    New Comers
    Join Date
    Aug 2017
    Posts
    2
    Rep Power
    6
    I have the same problem

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Rex Ivan View Post
    Hello,

    Server: (160) Visage of Solma
    Character Name: Rex_Ivan
    Account ID: 22932975
    VIP: 7 (I think)
    Team level:93

    Device: (old) Amazon Kindle fire OS 5.3.1.0
    (new) Windows 7 PC using Bluestacks App Player

    Problem: My kindle broke and now I need to switch my account back to my windows bluestacks. I signed in to Google Play on the blue stacks, but when I did so, my HC account went to level one. Please help. I would like to have account restored.
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  7. #7
    Iron Member Contributor Level 1
    Join Date
    Sep 2016
    Posts
    13
    Rep Power
    7
    Quote Originally Posted by Betty View Post
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty
    All is well now. Thank you much.

  8. #8
    Iron Member Contributor Level 1
    Join Date
    Dec 2014
    Posts
    5
    Rep Power
    8
    I cant connect my google account that linked in my acoount. How can i recover my acc. Please help me.
    Team level : 67
    Lil'einstein nickname
    Account id. 3699449

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by izhumatzhie View Post
    I cant connect my google account that linked in my acoount. How can i recover my acc. Please help me.
    Team level : 67
    Lil'einstein nickname
    Account id. 3699449
    Dear Leader
    Sorry for the inconvenience. We also need the account id you have on your device so that we can replace it with your old account. Thanks.


    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •