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Thread: Connection issues

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Beatmania81@hotmail.com View Post
    Hi Betty thanks for the conformation..... as you can see the log I purchase is all from the skin side .. so the 24th purchase I have claim it already right? So if it is thanks for the info and the trouble case but I hope Ucool can talk to iTunes to solve the connection issue on the purchase so in future whatever purchase not success will not be bill and cancel away so there won't be so much issue right now thanks
    Dear Leader
    Does the disconnection problem always happen or happen frequently please? If so, we would be able to locate and fix the problem. Thanks.

    Best Regards
    Betty

  2. #17
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    Hi Betty it always happen frequently.....everytime I want to purchase the loading page always load up too long and get stuck and I have to close everything and become i get charge for the item and never get it.... it happen many times as you can see that I reported many times ....

  3. #18
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Beatmania81@hotmail.com View Post
    Hi Betty it always happen frequently.....everytime I want to purchase the loading page always load up too long and get stuck and I have to close everything and become i get charge for the item and never get it.... it happen many times as you can see that I reported many times ....
    Dear Leader
    Could you tell us your device model and operation system version to check please? Thanks.

    Best Regards
    Betty

  4. #19
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    Hi Betty sorry for the late reply...... my hp is iPhone 6 IOS 10.3.3 latest version

  5. #20
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    Hello Betty I just notice that my App Store $30 credit had disappear and it's the same problem again on the purchase billing issue I am frustrated as this problem keep occurred ... now my billing invoice is so mess up you tell me now how?

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Please check your Purchase History and see if you have a new Heroes Charge order which you did not mean to make. You could ask iTunes to refund that order for you. If you prefer getting the order delivered. Please post the screenshot which includes the Heroes Charge order here. And then our admin will manually confirm it. Thanks.

    Best Regards
    Betty

  7. #22
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    IMG_1477.JPG IMG_1476.JPG IMG_1475.JPG
    Hi Betty This is the few which was deducted from my store credit which I tried purchase on 05/08 and it failed and so I use my credit card to purchase and it was ok but after that my store credit all have been deducted.. can you help me check my ingame log as now my billing invoice is quite mess up thanks... by the way you can see that it's store credit deducted.. and where as my bank money also been deducted too

  8. #23
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Our admin told me that all 6 orders were delivered. If you have other orders other than the above 6 orders. Please also post them here. Thanks.

    Best Regards
    Betty



    384716194 [LN] Beat8120 Ryst Template: Hero Bag (103) Ember 2017-08-05 20:40:04 2017-09-04 20:40:04 800 0 217:20;373:2;440:15;370:15;135:8;30121:2; - 1:1:KEY.8663 Claimed
    384757065 [LN] Beat8120 Ryst Template: Hero Bag (103) Ember 2017-08-06 08:03:26 2017-09-05 08:03:26 800 0 217:20;373:2;440:15;370:15;124:8;30011:2; - 1:1:KEY.8663 Claimed Edit
    384915999 [LN] Beat8120 Ryst Template: Hero Bag (103) Ember 2017-08-07 19:08:18 2017-09-06 19:08:18 800 0 217:20;373:2;440:15;370:15;50048:8;40481:2; - 1:1:KEY.8663 Claimed Edit
    384968593 [LN] Beat8120 Ryst Template: Hero Bag (103) Ember 2017-08-08 10:34:05 2017-09-07 10:34:05 800 0 217:20;373:2;440:15;370:15;50031:8;40311:2; - 1:1:KEY.8663 Claimed Edit
    385081152 [LN] Beat8120 Ryst Template: Hero Bag (103) Ember 2017-08-09 17:03:38 2017-09-08 17:03:38 800 0 217:20;373:2;440:15;370:15;135:8;30121:2; - 1:1:KEY.8663 Claimed
    385099026 [LN] Beat8120 Ryst Template: Heroic Sack (98) Ember 2017-08-09 22:00:49 2017-09-08 22:00:49 500 0 50065:5;373:2;440:10;370:10;312:1; - 1:1:KEY.6432 Claimed

  9. #24
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    Hi Betty this is all the billing invoice as you can see from it there is double charge on date 06/08 , 08/08 , 10/08 ...... and now on the 14/08 which was charge to me where I didn't get anything at all please help me check and let me know again thanks

    I should get back a total of 5x hero bag skin 4.99usd as I was charge ... i already talk with iTunes and they can't refund and ask me to report to Ucool , I do hope Ucool or iTunes could solve this connection issue as it's really getting to my nerves...

    IMG_2437.jpg IMG_2439.jpg IMG_2440.jpg IMG_2441.jpg IMG_2442.jpg

  10. #25

  11. #26
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    The log above shows that we delivered 5 Hero Bag and one Hero Sack to you. For the 10th and 14th ones, we will check for you soon.

    Best Regards
    Betty

  12. #27
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    Hi Betty you can see the billing double charge on the same item on the same day which ingame that item can't be bought twice.... that's why I am very frustrated about this issue on connection... please check and let me know thanks
    I will show you other invoice for the rest of the purchase once I'm free thanks

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We delivered 2 Hero Bag/Sack packages to you manually. For the 10th and 14th's orders. Others should had been sent by the system. Thank you.

    Best Regards
    Betty

  14. #29
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    hello betty i should get 3 x4.99usd hero bag skin why you only send 2 to me ? as you can see on the 10th is 1x4.99usd and on the 14th 2x4.99usd this both i did not get it at all... and as for the rest i already show you my purchase invoice it already double charge me on the same item which ingame cannot be purchase 2 times ..... please check carefully betty there is a total of 5x4.99usd claim from you .... this is all the rest of the purchase invoice and you can see that i got extra charges
    aug 6.jpg aug 9.jpg aug 9x2.jpg aug 9x3.jpg aug 10.jpg

  15. #30
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    aug 14.jpg

    this is all my purchase invoice and is already show clearly that i have extra 5x4.99usd bill to me which i did not get at all ... please check thanks

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