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Thread: Connection issues

  1. #1
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    Connection issues

    Hi Betty I check my invoice billing and the same problem occur . As I was purchasing a hero bag skin of usg4.99 my internet connection hang up and I have to restart the game , as I login game I check my inbox there is noting in it so I thought the purchase was not done and I purchase a weekly card and try purchase a hero bag skin of usd4.99 again . After few days I check my mail and I was bill twice for a hero bag skin .. this connection issue have beed a while and still iTunes never solve it.. can you help me check it thanks.

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    My ingame ID 13416888 [ATTACH=CONFIG]13015
    Attached Images Attached Images

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Beatmania81@hotmail.com View Post
    Hi Betty I check my invoice billing and the same problem occur . As I was purchasing a hero bag skin of usg4.99 my internet connection hang up and I have to restart the game , as I login game I check my inbox there is noting in it so I thought the purchase was not done and I purchase a weekly card and try purchase a hero bag skin of usd4.99 again . After few days I check my mail and I was bill twice for a hero bag skin .. this connection issue have beed a while and still iTunes never solve it.. can you help me check it thanks.
    Dear Leader
    The screenshot shows that you bought Heroic Sack order, not the Hero Skin. You may ask iTunes to cancel the order for you and try again. If your order is not shown on the iTunes history. We will not receive it. Please check if you have any Hero Bag orders shown on your iTunes Purchase History. Thanks.

    Best Regards
    Betty

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    Hi Betty I have check and it's correct when I purchase the hero bag skin when invoice came it don't show hero bag it show hero sack ... please check your ingame purchase system ...

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    IMG_8979.jpg
    As you can see I try to purchase your hero bag and this came out and billing came and it never show hero bag it show hero sack .. it's your ingame system fault please check it Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Beatmania81@hotmail.com View Post
    IMG_8979.jpg
    As you can see I try to purchase your hero bag and this came out and billing came and it never show hero bag it show hero sack .. it's your ingame system fault please check it Betty
    Dear Leader
    You may ask iTunes to help cancel the order. Because we don't have access or is authorized to issue refunds. And we will try locate the problem and fix it. Thanks.

    Best Regards
    Betty

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    Hello Betty if can refund I no need come in here to report to you already ...I am not asking you to refund me I am asking you to Give me back what I was charge where I did it get it in the game

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    My ingame ID 13416888

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Beatmania81@hotmail.com View Post
    My ingame ID 13416888 [ATTACH=CONFIG]13015
    Dear Leader
    I asked our admin to check your orders and he told me that he'd already delivered the order to you manually. Please check again. Thanks.

    Best Regards
    Betty

  10. #10
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    Hi Betty your admin gave me was for the date 27th which I was bill .... and for the 24th which I report to you haven receive yet which is 4.99usd hero bag skin......

    Sorry for the confusion.... first I report to you Betty for the date 24th billing as I find it slow when you reply so I reported ingame for the other issue for date 27th billing and your admin gave me back the claim for date 27th...

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please also attach the order for your 27th order here so that I can ask our admin to check again. Thanks.

    Best Regards
    Betty

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    IMG_8939.JPG

    Hi Betty this is the 27th which your staff have settle it already now only the 24th with you haven settle please check thanks

  13. #13
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    Hi Betty how is it? There is still one 4.99usd hero bag skin haven send to me yet.. hope you can settle it asap thanks

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    The log shows that you claimed some skin items between 24th and 27th. Our admin told me that they are Hero Bag items. Thanks.

    Best Regards
    Betty



    1985 2017-07-24 14:05:23 13416888 89 - Ryst chero_web10 MailAttach MailID=383562464 Stamina Potion (217) 81 101
    1986 2017-07-24 14:05:23 13416888 89 - Ryst chero_web10 MailAttach MailID=383562464 EXP Steak (440) 37 52
    1987 2017-07-24 14:05:23 13416888 89 - Ryst chero_web10 MailAttach MailID=383562464 Manipulator (50011) 0 8
    1988 2017-07-24 14:05:23 13416888 89 - Ryst chero_web10 MailAttach MailID=383562464 Metal Element (373) 0 2
    1989 2017-07-24 14:05:23 13416888 89 - Ryst chero_web10 MailAttach MailID=383562464 Primal Essence (370) 514 529
    1990 2017-07-24 14:05:23 13416888 89 - Ryst chero_web10 MailAttach MailID=383562464 Manipulator-Beach Party Skin(Fragment) (40111) 159 161

    1525 2017-07-25 11:41:45 13416888 89 - Ryst chero_web10 MailAttach MailID=383632647 Manipulator (50011) 0 16
    1526 2017-07-25 11:41:45 13416888 89 - Ryst chero_web10 MailAttach MailID=383632647 Metal Element (373) 0 4
    1527 2017-07-25 11:41:45 13416888 89 - Ryst chero_web10 MailAttach MailID=383632647 Primal Essence (370) 496 523
    1528 2017-07-25 11:41:45 13416888 89 - Ryst chero_web10 MailAttach MailID=383632647 Manipulator-Beach Party Skin(Fragment) (40111) 161 167
    1529 2017-07-25 11:41:45 13416888 89 - Ryst chero_web10 MailAttach MailID=383632647 Stamina Potion (217) 109 144
    1530 2017-07-25 11:41:45 13416888 89 - Ryst chero_web10 MailAttach MailID=383632647 EXP Steak (440) 50 77

    1212 2017-07-25 22:30:43 13416888 89 - Ryst chero_web10 MailAttach MailID=383662671 EXP Steak (440) 95 110
    1213 2017-07-25 22:30:43 13416888 89 - Ryst chero_web10 MailAttach MailID=383662671 Tarot Prophet (50031) 0 8
    1214 2017-07-25 22:30:43 13416888 89 - Ryst chero_web10 MailAttach MailID=383662671 Metal Element (373) 0 2
    1215 2017-07-25 22:30:43 13416888 89 - Ryst chero_web10 MailAttach MailID=383662671 Primal Essence (370) 521 536
    1216 2017-07-25 22:30:43 13416888 89 - Ryst chero_web10 MailAttach MailID=383662671 Tarot Prophet-Tango Skin(Fragment) (40311) 78 80
    1217 2017-07-25 22:30:43 13416888 89 - Ryst chero_web10 MailAttach MailID=383662671 Stamina Potion (217) 130 150


    516 2017-07-26 06:09:51 13416888 89 - Ryst chero_web10 MailAttach MailID=383691406 Primal Essence (370) 501 516
    517 2017-07-26 06:09:51 13416888 89 - Ryst chero_web10 MailAttach MailID=383691406 Manipulator-Beach Party Skin(Fragment) (40111) 167 169
    518 2017-07-26 06:09:51 13416888 89 - Ryst chero_web10 MailAttach MailID=383691406 Stamina Potion (217) 50 70
    519 2017-07-26 06:09:51 13416888 89 - Ryst chero_web10 MailAttach MailID=383691406 EXP Steak (440) 39 54
    520 2017-07-26 06:09:51 13416888 89 - Ryst chero_web10 MailAttach MailID=383691406 Manipulator (50011) 0 8
    521 2017-07-26 06:09:51 13416888 89 - Ryst chero_web10 MailAttach MailID=383691406 Metal Element (373) 0 2
    522 2017-07-26 06:09:27 13416888 89 - Ryst chero_web10 MailAttach MailID=383691606 Frost Staff (1068) 0 1

  15. #15
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    Hi Betty thanks for the conformation..... as you can see the log I purchase is all from the skin side .. so the 24th purchase I have claim it already right? So if it is thanks for the info and the trouble case but I hope Ucool can talk to iTunes to solve the connection issue on the purchase so in future whatever purchase not success will not be bill and cancel away so there won't be so much issue right now thanks

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