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Thread: Account Recovery? HELP please!

  1. #1
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    Account Recovery? HELP please!

    I PM'd an admin a couple days ago, but no response.

    I tried to update the game on my Kindle Fire HD from the Google Play store, but ended up having to uninstall and reinstall it to make it work. Now my entire account is gone.

    Name: LosS75
    Level: 85-90
    Server: ???

    I'd really like to keep playing this game, but if my account is gone forever, then I'm probably done, too. Any help would be nice!

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LosS75 View Post
    I PM'd an admin a couple days ago, but no response.

    I tried to update the game on my Kindle Fire HD from the Google Play store, but ended up having to uninstall and reinstall it to make it work. Now my entire account is gone.

    Name: LosS75
    Level: 85-90
    Server: ???

    I'd really like to keep playing this game, but if my account is gone forever, then I'm probably done, too. Any help would be nice!
    Dear Leader
    Sorry for the inconvenience. And we need the account id you see on your device so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

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    Hi Betty,

    Current account ID is: 22879193

    Please let me know when you've been able to switch me back over! Thanks a lot!

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LosS75 View Post
    Hi Betty,

    Current account ID is: 22879193

    Please let me know when you've been able to switch me back over! Thanks a lot!
    Dear Leader
    Please confirm that the spelling of your in-game name LosS75 is correct. We couldn't find your account by searching the in-game name you gave. Thanks.

    Best Regards
    Betty

  5. #5
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    Hi Betty,

    Yes, LosS75 is the correct spelling. The 2nd letter is the letter "O" and NOT the number "0", if that helps.

    Hopefully you're able to reset it for me! I'd had to lose out on playing the game any more!

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LosS75 View Post
    Hi Betty,

    Yes, LosS75 is the correct spelling. The 2nd letter is the letter "O" and NOT the number "0", if that helps.

    Hopefully you're able to reset it for me! I'd had to lose out on playing the game any more!
    Dear Leader
    I copied and pasted your in-game name but our admin couldn't find any matches. Did you change your in-game name ever please? Thanks.

    Best Regards
    Betty

  7. #7
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    If it did change, it would have been a LONG time ago. Maybe try these:

    ElStaabo
    ElStaabo75

    Thanks!

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LosS75 View Post
    If it did change, it would have been a LONG time ago. Maybe try these:

    ElStaabo
    ElStaabo75

    Thanks!
    Dear Leader
    We are so sorry that we could not find ElStaabo or ElStaabo75 either. Thanks.

    Best Regards
    Betty

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