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Thread: Miscommunication caused account lost!!!

  1. #1
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    Miscommunication caused account lost!!!

    I wrote to support about unlink the account from my Game Center ID because I need a code to link the account to a new Game Center.
    Then support unlinked the account and when I logged in, it became a level 1 account in server 187, I was shocked like what just happened.
    Level 1 account ID 25872220
    Old account ID 27553232
    Email is bebetterby@hotmail.com
    Can you put the old account back to that Game Center
    Thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by linyijun View Post
    I wrote to support about unlink the account from my Game Center ID because I need a code to link the account to a new Game Center.
    Then support unlinked the account and when I logged in, it became a level 1 account in server 187, I was shocked like what just happened.
    Level 1 account ID 25872220
    Old account ID 27553232
    Email is bebetterby@hotmail.com
    Can you put the old account back to that Game Center
    Thanks
    Dear Leader
    You cannot unlink your Game Center ID. We will swap it back for you. But the Game Center ID cannot be unbound. Thanks.

    Best Regards
    Betty

  3. #3
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    Quote Originally Posted by Betty View Post
    Dear Leader
    You cannot unlink your Game Center ID. We will swap it back for you. But the Game Center ID cannot be unbound. Thanks.

    Best Regards
    Betty
    Thanks for getting my account back.
    Ok, now new question is can you link this heroes charge account to a new Game Center or swap this Game Center to a new one so I can continue playing under the new Game Center? Due to some personal reasons, I want to change the Game Center ID for this heroes charge account, hope you understand.
    Thanks

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by linyijun View Post
    Thanks for getting my account back.
    Ok, now new question is can you link this heroes charge account to a new Game Center or swap this Game Center to a new one so I can continue playing under the new Game Center? Due to some personal reasons, I want to change the Game Center ID for this heroes charge account, hope you understand.
    Thanks
    Dear Leader
    Usually we don't help swapping accounts unless you cannot login the game. But you may try give us the new account id which is under your new Game Center account and our supervisor will make a decision. Thanks.

    Best Regards
    Betty

  5. #5
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Usually we don't help swapping accounts unless you cannot login the game. But you may try give us the new account id which is under your new Game Center account and our supervisor will make a decision. Thanks.

    Best Regards
    Betty
    New Game Center ID is karam0077@yahoo.com
    Old Game Center ID is bebetterby@hotmail.com
    Heroes charge account ID is 27553232
    Can you let the tech team link or swap the heroes charge account from old to new Game Center ID.
    Like I said, due to some personal reasons, and you have my permission if you ask me to do so.
    Thanks. Waiting for an answer

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by linyijun View Post
    New Game Center ID is karam0077@yahoo.com
    Old Game Center ID is bebetterby@hotmail.com
    Heroes charge account ID is 27553232
    Can you let the tech team link or swap the heroes charge account from old to new Game Center ID.
    Like I said, due to some personal reasons, and you have my permission if you ask me to do so.
    Thanks. Waiting for an answer
    Dear Leader
    Please run the game on a device which you have logged in karam0077@yahoo.com and get the new account id so that we can help. Thanks.

    Best Regards
    Betty

  7. #7
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please run the game on a device which you have logged in karam0077@yahoo.com and get the new account id so that we can help. Thanks.

    Best Regards
    Betty
    Didn't know you would asked the new account ID but I did ran the game and got the level 1 account.
    That new account ID is 28002016.
    Thanks again

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience again. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  9. #9
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience again. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    Click image for larger version. 

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    Here is the screen shot of last two purchases on that account.
    A weekly card then a monthly card.
    Order number is there on upper right corner.
    Other purchases shown in the screen shot were for my other heroes charge account.
    I don't think you can question my ownership of the account now?
    So can you please let your developer or supervisor swap or link
    Account ID 27553232 Game Center bebetterby@hotmail.com
    To
    Account ID 28002016 Game Center karam0077@yahoo.com ?
    Thank you

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by linyijun View Post
    Click image for larger version. 

Name:	IMG_0096.jpg 
Views:	0 
Size:	99.3 KB 
ID:	12942
    Here is the screen shot of last two purchases on that account.
    A weekly card then a monthly card.
    Order number is there on upper right corner.
    Other purchases shown in the screen shot were for my other heroes charge account.
    I don't think you can question my ownership of the account now?
    So can you please let your developer or supervisor swap or link
    Account ID 27553232 Game Center bebetterby@hotmail.com
    To
    Account ID 28002016 Game Center karam0077@yahoo.com ?
    Thank you
    Dear Leader
    Please try again and hope this time would work. Thanks.

    Best Regards
    Betty

  11. #11
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try again and hope this time would work. Thanks.

    Best Regards
    Betty
    Thank you very much.
    Is done, thanks again

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