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Thread: I cant see my facebook friends with linked FB account

  1. #1
    Gold Member Contributor Level 6 general100's Avatar
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    I cant see my facebook friends with linked FB account

    Hey Betty,
    I have several guildmates as friends @facebook. All of them have linked FB account in HC. But I see only one of them as friend at Facebook Friends screen.
    Is there something else we have to do?
    Maybe it can be game version related, players I cant see use HD version of the game client, but they can see each other.

    acc id 10517799

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by general100 View Post
    Hey Betty,
    I have several guildmates as friends @facebook. All of them have linked FB account in HC. But I see only one of them as friend at Facebook Friends screen.
    Is there something else we have to do?
    Maybe it can be game version related, players I cant see use HD version of the game client, but they can see each other.

    acc id 10517799
    Dear Leader
    It's very likely that it's a bug. Could you also give one of your guildmates' in-game name to check please? Thanks.

    Best Regards
    Betty

  3. #3
    Gold Member Contributor Level 6 general100's Avatar
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    First I am sorry I started this thread in wrong group.
    My guildmates' ingame names that are my FB friends with linked FB account but I cant see them at Facebook Friends screen: [Bz]Pdawg, [Bz] Wayztime, [Bz] Bigvai
    [Bz] Fridex
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  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. It's a known problem and we will fix it as soon as possible. Thanks.

    Best Regards
    Betty

  5. #5
    Gold Member Contributor Level 6 general100's Avatar
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    Hey Betty, I still cant see my FB friends.

    My acc id 10517799, my friends names: [Bz]Pdawg, [Bz] Wayztime, [Bz] Bigvai
    [Bz] Fridex
    Guild Bezier
    Server 69

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. Did you get any error message please? And our developer said that HD players and Non-HD/iOS cannot see each other. Please link your main facebook account to your Non-HD/iOS version so that you can see your friends. Thanks.

    Best Regards
    Betty

  7. #7
    Gold Member Contributor Level 6 general100's Avatar
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    I am usuing non HD version of the game. My friends are using HD version of the game.
    When connection is between game account and facebook account, it is not correctly implemented that we cant see each other.
    [Bz] Fridex
    Guild Bezier
    Server 69

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please try ask your friend to link his facebook account to Non-HD version. Because facebook considers that the HD version is another game. Thanks.

    Best Regards
    Betty

  9. #9
    Gold Member Contributor Level 6 general100's Avatar
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    Betty, in that case it is wierd that ucool supports 2 different game clients when it brings trouble like that. Do you plan to shut down one version? Or are you able to negotiate game connection with facebook?
    [Bz] Fridex
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  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by general100 View Post
    Betty, in that case it is wierd that ucool supports 2 different game clients when it brings trouble like that. Do you plan to shut down one version? Or are you able to negotiate game connection with facebook?
    Dear Leader
    We are so sorry about that. We will forward your suggestion to our developers. But for negotiation with facebook, it's not likely that it will happen. Our developer suggests that players use the Non-HD version when they want to claim the facebook benefit and switch back to HD version after that. Because players can have both HD and Non-HD version installed.Thanks.

    Best Regards
    Betty

  11. #11
    Gold Member Contributor Level 6 general100's Avatar
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    According what you wrote, I would say the best way is to remove facebook feature from HD version (even now, versions are not the same - HD version has no testserver). No testserver, no FB, tell it to players (give them 100 gems) and problem is solved.
    [Bz] Fridex
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  12. #12
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by general100 View Post
    According what you wrote, I would say the best way is to remove facebook feature from HD version (even now, versions are not the same - HD version has no testserver). No testserver, no FB, tell it to players (give them 100 gems) and problem is solved.
    Dear Leader
    Thank you for your suggestion. We will let our developers know.

    Best Regards
    Betty

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