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Thread: Purchase Package but didnt received. Seek for gems Refund

  1. #1
    New Comers
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    May 2017
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    Purchase Package but didnt received. Seek for gems Refund

    Hi UCool,

    I have purchased steel champion with 30000 gems, system has deducted my gems, but until now I still not yet received the package and hero. End up your support team replied me that package only gear and no hero. I want to ask to cancel above purchase and seek refund on gems, as:

    1) I thought the package is including gems and heroes
    2) Without heroes, how am i going to use the package
    3) I didnt receive the package at all

    My account ID: 5249433
    Purchased Date: 16 May 2017
    Complaint make: 16 May 2017, 10:17am
    Remarks: Please refund gems

    Thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Sep 2014
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    Dear Leader
    Sorry for the inconvenience. You have received and opened the package. And there's a warning message which tells players that the package only includes Equipment and you will not receive any Hero from the pacakge that we will not make any refunds on this operation. Thanks.

    2017-05-16 08:22:37 5249433 36 - Jachin chero_web19 - OpenPackage:21058 {0}'s Gear Package (21058) 1 0

    Best Regards
    Betty

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