Results 1 to 12 of 12

Thread: game doesnt open after last update!

  1. #1
    Iron Member Contributor Level 1
    Join Date
    May 2017
    Posts
    8
    Rep Power
    5

    game doesnt open after last update!

    i downloaded latest update in my iphone 4s and game doesnt even start after that!i tried delete and reinstall but nothing..user id:1024506

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    Sorry for the inconvenience. Please try update the game once from App Store which would probably fix the problem. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
    Join Date
    May 2017
    Posts
    8
    Rep Power
    5
    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please try update the game once from App Store which would probably fix the problem. Thanks.

    Best Regards
    Betty
    Dear Betty i told you i already tried delete and reinstall the the game from app store and it doesnt open after the last update!i tried it again today and same thing..plz help
    I use iphone 4s ios 7

  4. #4
    Iron Member Contributor Level 1
    Join Date
    Feb 2017
    Posts
    6
    Rep Power
    5
    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please try update the game once from App Store which would probably fix the problem. Thanks.

    Best Regards
    Betty
    I am also having same issue. Android platform Amazon store. Uninstalled game and reinstalled and it won't update, just sits on update screen, and pops up window that update is available in the store, however once downloaded it shows no update option nor will it open.

  5. #5
    Iron Member Contributor Level 1
    Join Date
    May 2017
    Posts
    8
    Rep Power
    5
    Quote Originally Posted by Kwaku1331 View Post
    I am also having same issue. Android platform Amazon store. Uninstalled game and reinstalled and it won't update, just sits on update screen, and pops up window that update is available in the store, however once downloaded it shows no update option nor will it open.
    yeah exactly app doesnt even open..i tried a factory reset also but didnt fix the problem..

  6. #6
    New Comers Contributor Level 1
    Join Date
    Dec 2015
    Posts
    6
    Rep Power
    6
    I'm having the same issue on my kindle fire. It's stuck on the screen 'updating to v2.1.61.0. Nothing is happening and all this after being forced to uninstall and reinstall from amazon.

  7. #7
    New Comers
    Join Date
    Feb 2017
    Posts
    4
    Rep Power
    5
    I'm not able to download the update from Amazon store where else can I do the update

  8. #8
    Iron Member Contributor Level 1
    Join Date
    May 2017
    Posts
    8
    Rep Power
    5
    Server: 102

    Character Name: Envy ♥

    Account ID:15436384

    Device(optional): iPhone 4S (iOS 7.1.2)

    Estimate Time of Problem: since yesterday when updated

    Problem Detail: After loading the new version 2.1.65.229 the game does not switch on. It just shuts down when you press an icon to enter the game. I reinstalled the game several times, nothing has happened. Still can't enter.

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    Sorry for the inconvenience. We are trying to locate the problem on iPhone4s now. And we will have an update very soon. It might help fix the problem. Thanks.

    Best Regards
    Betty

  10. #10
    Iron Member Contributor Level 1
    Join Date
    May 2017
    Posts
    8
    Rep Power
    5
    Dear Betty, it's been a day and the situation is the same - I can't open Heroes Charge.
    Please keep in mind that I'm on iPhone 4S iOS 7.1.2. It might work for people using iPhone 5 with later version of iOS, but for my device it's absolutely unreasonable even to try to update it to the latest iOS version - the phone would not work properly. It was OK to play Heroes Charge on my device until the last update. And I want to continue playing it. I'm asking for your help. Thanks in advance!

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    We tried on our iphone 4s with iOS9.3 but we could not reproduce the problem. If your iOS is not the latest version, please update it to the latest version and it will work. Thanks.

    Best Regards
    Betty

  12. #12
    Iron Member Contributor Level 1
    Join Date
    Dec 2015
    Posts
    12
    Rep Power
    6
    What a useless answer. Do you read questions before you answer

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •