Results 1 to 14 of 14

Thread: Unlink a device

  1. #1
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5

    Unlink a device

    Betty. My account was linked between an ipad and an android phone. The phone broke and i wanna switch playing to a new phone. When i try to link a device from my ipad to the new phone it tells me that my account is already linked? How do i unlink devices?

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by sumopil View Post
    Betty. My account was linked between an ipad and an android phone. The phone broke and i wanna switch playing to a new phone. When i try to link a device from my ipad to the new phone it tells me that my account is already linked? How do i unlink devices?
    Dear Leader
    Please login your Game Center account in the device setting and you will be able to load the game. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5
    KIndly elaborate betty. My old device is ios my new device is an android phone. Please be as specific as possible.

  4. #4
    Diamond Member Contributor Level 9 [GY] Nader's Avatar
    Join Date
    Nov 2015
    Location
    Beirut, Lebanon
    Posts
    910
    Rep Power
    37
    Quote Originally Posted by sumopil View Post
    KIndly elaborate betty. My old device is ios my new device is an android phone. Please be as specific as possible.
    No need to use link a device option. Use your old google account in the play store, login to the game, finish the tutorial.
    After the tutorial the game will try to connect to google account, then it will ask you to load your account.
    Tired of ucool pay to win policy. Give them a 1* review.

  5. #5
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5
    Thanks NADER!

  6. #6
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5
    Betty I tried what nader suggested but it doesnt work. Even though i am now connected i am still seeing thr new game.

    The new game is in server 205 account id is 27788242.

    Please link this to my main game. I am in server 87 account id is 26083811

  7. #7
    New Comers
    Join Date
    May 2017
    Posts
    1
    Rep Power
    4
    Hi! Same Problem! I linked my Account to an IPhone an to an IPad. My new device is an android. Now, iOS 10, there is no GameCenter an i canīt delete HeroesCharge from any Device!
    When I link to another Device is says: Already Linked! You can only link once.

    Is there any way? Please help me!

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by Painla83 View Post
    Hi! Same Problem! I linked my Account to an IPhone an to an IPad. My new device is an android. Now, iOS 10, there is no GameCenter an i canīt delete HeroesCharge from any Device!
    When I link to another Device is says: Already Linked! You can only link once.

    Is there any way? Please help me!
    Dear Leader
    You can login your Game Center in the device settings after iOS 10. If it's still doesn't work. Please give us both your old and new account information so that we can help. Thanks.

    Best Regards
    Betty

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by sumopil View Post
    Betty I tried what nader suggested but it doesnt work. Even though i am now connected i am still seeing thr new game.

    The new game is in server 205 account id is 27788242.

    Please link this to my main game. I am in server 87 account id is 26083811
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  10. #10
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5
    Betty it's been relinked now. I can now play on my new phone. The problem is my ipad is now a level 1 account. And i cant link cause it tells me the account is now linked. I want to play on bith my ipad and new android phone.

  11. #11
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5
    Any ideas to resolve the issue?

  12. #12
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Quote Originally Posted by sumopil View Post
    Any ideas to resolve the issue?
    Dear Leader
    You will have to make a factory reset to your device and login the correct Game Center ID, or please check and see if you have logged in your Game Center ID on your ipad. Thanks.

    Best Regards
    Betty

  13. #13
    Iron Member Contributor Level 1
    Join Date
    May 2016
    Posts
    11
    Rep Power
    5
    Hi Betty. Managed to re-link my phone and iPad. Thank you very much. Please tell your in game tech support to disregard my request for relinking devices. I sent one request via in game tech support

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader
    I am so sorry that it's hard for me to locate your support email. You may reply the mail one more time and then our representative will know that the problem is fixed. Thanks.

    Best Regards
    Betty

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •