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Thread: purchased gems and didn't receive / support button dont work

  1. #1
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    purchased gems and didn't receive / support button dont work

    I purchased a 49.99 forest chomper pack and did not receive anything. no gems, no bonus gems, no purchase rewards for event or red envelopes to send. went to send ticket in game and found my support button dont work now either. What's going on? I need this resolved asap plz and all my items delivered along with coinciding event rewards. I have proof of purchase as well and waiting for your reply, thx

  2. #2
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    my account is on server 56, Doom Wareagle

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by wcsuper View Post
    my account is on server 56, Doom Wareagle
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please tell us your Account ID and attach or link a screenshot of your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

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  5. #5
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    please make sure I receive my purchase rewards for 4.99, 9.99, 19.99 and 49.99 as well as red envelopes

  6. #6
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    and bonus gems, thank you for your help with this betty, have a nice day

  7. #7
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    sorry, but last thing, can you tell me why I can't access support in game? will you fix this as well plz. thx

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by wcsuper View Post
    please make sure I receive my purchase rewards for 4.99, 9.99, 19.99 and 49.99 as well as red envelopes
    Dear Leader
    If you miss any orders, please attach their order receipt screenshot here. And then we can have a check. Thanks.

    Best Regards
    Betty

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by wcsuper View Post
    sorry, but last thing, can you tell me why I can't access support in game? will you fix this as well plz. thx
    Dear Leader
    It will be fixed in the next kernel update. Thanks.

    Best Regards
    Betty

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