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Thread: Heroic Package (Winf Priest Limited Offer) bought in wrong server

  1. #1
    Iron Member Contributor Level 1
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    Heroic Package (Winf Priest Limited Offer) bought in wrong server

    Dear Ember,

    I payed the $ 99.99 Limited Offer for the Wind Priest a few minutes ago.
    I wanted to do that, but I made a mistake: I bought it in the wrong server.
    I have an account in the 43 (Kreln) server and a recent one in the 203 (Bayrn Bay) server. The Heroic Package was bought by my mistake in the 203, and I need to have it in the 43.
    Is there any possibility that this can be undone from the server 203 and done in the 32 one? I will really appreciate this as it's the biggest payment I did ever.

    Here are my account IDs:

    Server 43: 6242731 (I'd like the offer here)
    Server 203: 27558265 (I don't want the offer here)

    Sorry for the trouble and I'll wait until I hear the answer from you. I will really appreciate your help on this.
    Thanks in advanced!
    Regards.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Racingteamo View Post
    Dear Ember,

    I payed the $ 99.99 Limited Offer for the Wind Priest a few minutes ago.
    I wanted to do that, but I made a mistake: I bought it in the wrong server.
    I have an account in the 43 (Kreln) server and a recent one in the 203 (Bayrn Bay) server. The Heroic Package was bought by my mistake in the 203, and I need to have it in the 43.
    Is there any possibility that this can be undone from the server 203 and done in the 32 one? I will really appreciate this as it's the biggest payment I did ever.

    Here are my account IDs:

    Server 43: 6242731 (I'd like the offer here)
    Server 203: 27558265 (I don't want the offer here)

    Sorry for the trouble and I'll wait until I hear the answer from you. I will really appreciate your help on this.
    Thanks in advanced!
    Regards.
    Dear Leader
    Please try place another order under your account on server 43. But please remember to use password to confirm, and STOP when you are asked to confirm the payment. This will generate an unpaid order in our system. And then we can manually confirm it for you. And please attach the screenshot of your order detail from Purchase History or the receipt email here. Thanks.

    Best Regards
    Betty

  3. #3
    Iron Member Contributor Level 1
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    Thanks Betty for the quick response.
    I logged into 43 server, then I tried to buy again the heroic package and when it asked me to confirm by password I cancel it. This was done recently.
    Here's an screenshot of the email received when I made the mistake buying the package in the 203 server:

    purchase order heroes charge history.jpg

    The Heroic Package of Wind Priest is the one that I need on the 43 server.
    Let me know if that is enough or you need any other details.
    Thanks in advanced!

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We've just confirmed the order for 6242731 for you. Thanks.

    Best Regards
    Betty

  5. #5
    Iron Member Contributor Level 1
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    Thanks Betty! Great response!

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