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Thread: Accidentally reset raid twice

  1. #1
    Silver Member Contributor Level 5
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    Accidentally reset raid twice

    Hey Betty,
    would you please refund the coins we, my guild, accidentally wasted because two officers reset a chapter at the same time?



    Server: 165
    Name: [SH] Big Fail
    ID: 23459846
    Guild: Soulhunter
    "A true master is an eternal student"

  2. #2
    Silver Member Contributor Level 5
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    betty? can u help us?
    "A true master is an eternal student"

  3. #3
    Platinum Member Contributor Level 7 w_e_g_4's Avatar
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    Make a request ingame (options/support), explain the situation and add the screenshot. They'll refund it without doubt (it's written in the FAQ, we had the same problem twice in our guild, the refund always came) but you might have to be patient, it took 8 days of harassing, last time, for me.

    Serveur 125 'Draugr' // Guild "Rebirth" - #1 guild 90-92k activity
    Recrute joueurs Lv102+ francophones de puissance > 900k
    PM si vous êtes intéressés, LINE ID: dtc_coc

  4. #4
    Silver Member Contributor Level 5
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    yeah 2 of my officers wrote each an ticket and got a bog-standard answer - now we finally got the points back

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BluKii View Post
    Hey Betty,
    would you please refund the coins we, my guild, accidentally wasted because two officers reset a chapter at the same time?



    Server: 165
    Name: [SH] Big Fail
    ID: 23459846
    Guild: Soulhunter
    Dear Leader
    Sorry for the late reply, could you tell us which chapter and how much activity point is was please? And please tell us your Guild ID number so that we can find your guild much faster. Thanks.

    Best Regards
    Betty

  6. #6
    Universal Leader Contributor Level 10 Yourself's Avatar
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    haha they ask what chapter and it's clearly displayed.
    And they even quoted your Guild ID

  7. #7
    Diamond Member Contributor Level 8
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    Quote Originally Posted by Yourself View Post
    haha they ask what chapter and it's clearly displayed.
    And they even quoted your Guild ID
    that may be his personal id that goes with his name big fail, however you are definitely correct on which chapter being a redundant question

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Yourself View Post
    haha they ask what chapter and it's clearly displayed.
    And they even quoted your Guild ID
    Dear Leader
    Oops. The image didn't show up last time. And a Guild ID rather than the Guild name would save some work for our admins. Thanks.

    Best Regards
    Betty

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We've returned the Guild Activity points to you. Thanks.

    Best Regards
    Betty

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