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Thread: After last update ping issue

  1. #1
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    After last update ping issue

    Still not fix regarding ping issue always drops. I've already ask the costumer support in the still i haven't got reply

    Attachment 12395

    Screenshot_20170122-201634.jpg

    Screenshot_20170119-143457.jpg
    i'll live and you will die
    Ign-[pHt]Jisoo
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  2. #2
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    Ive been having the same problem
    Attached Images Attached Images
    Para todos los amigos de Latino America y habla Hispana, aqui una pagina para manternerse al tanto de todas la noticias y conocer gente, ¡En Español!

    No pierdas la oportunidad de hacer crecer a este juego en Latino America. Tambien tenemos grupo de Facebook y Whatsapp asi que ¡UNETE!

    https://www.facebook.com/HeroesArenaLATAM/

    ~Lested~

  3. #3
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    Quote Originally Posted by Lested View Post
    Ive been having the same problem
    i've already reported it as of now they haven't fix it. i hope they fix it soon
    i'll live and you will die
    Ign-[pHt]Jisoo
    Rank-Diamond 2
    Server-Asia

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pHt.Jisoo View Post
    Still not fix regarding ping issue always drops. I've already ask the costumer support in the still i haven't got reply

    Attachment 12395

    Screenshot_20170122-201634.jpg

    Screenshot_20170119-143457.jpg
    Dear Player
    Could you scroll it to the top and give us another TraceRoute screenshot please? Our engineer would like to see your #7 and later TraceRoute data. Thanks.

    Best Regards
    Betty

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Lested View Post
    Ive been having the same problem
    Dear Player
    We tried to ping your Network Operator's node and we only got 9ms ping. Would you install an App and try to ping our server please?
    You could search and download the App "IP Tools: Network Utilities" and use the Ping and TraceRoute functions to check the network performance between your device to our server. And then attach the screenshots for Ping and TraceRoute results. So that we will know why you got a high latency. For US players, you can ping our IP:13.65.31.209 . Thanks.

    Best Regards
    Betty

  6. #6
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    Quote Originally Posted by Betty View Post
    Dear Player
    Could you scroll it to the top and give us another TraceRoute screenshot please? Our engineer would like to see your #7 and later TraceRoute data. Thanks.

    Best Regards
    Betty
    Screenshot_20170123-210537[1].jpg 500+ ms
    i'll live and you will die
    Ign-[pHt]Jisoo
    Rank-Diamond 2
    Server-Asia

  7. #7
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    Quote Originally Posted by pHt.Jisoo View Post
    Yo juego con 250 ms y con intervalos de 500 generalmente son partidas perdidas si entra a desconectarse. Pero siendo un moba para celular creo que la conexión no tendría que ser muy demandante. Si necesitas de una red wifi para jugar estable para eso están los moba de la pc. Con una conexión 3g se tendría que jugar sin tanto lag pero ni con 4g en muchos lados no se puede jugar

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pHt.Jisoo View Post
    Dear Player
    Thank you so much. Our engineer told me that he will contact the corresponding network service provider to help check the problem. Do you use wifi or 3/4G to play the game please? Our engineer also said that it's a bit weird because when we try to reach your network operator, we only get 20 ms latency. But we will try fix the problem. Thanks.

    Best Regards
    Betty

  9. #9
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    Quote Originally Posted by Betty View Post
    Dear Player
    Thank you so much. Our engineer told me that he will contact the corresponding network service provider to help check the problem. Do you use wifi or 3/4G to play the game please? Our engineer also said that it's a bit weird because when we try to reach your network operator, we only get 20 ms latency. But we will try fix the problem. Thanks.

    Best Regards
    Betty
    i'm using wifi fibr type
    i'll live and you will die
    Ign-[pHt]Jisoo
    Rank-Diamond 2
    Server-Asia

  10. #10
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    Quote Originally Posted by pHt.Jisoo View Post
    i'm using wifi fibr type
    as of now it's still the same
    i'll live and you will die
    Ign-[pHt]Jisoo
    Rank-Diamond 2
    Server-Asia

  11. #11
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by pHt.Jisoo View Post
    as of now it's still the same
    Dear Player
    Our engineer told me that the network between our server to your network gateway is fast, and it's fast to your 4G as well. Please try reboot your WIFI router and try again. You may try play the game in your friend's home and see if it's better. Thanks.

    Best Regards
    Betty

  12. #12
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    Quote Originally Posted by Betty View Post
    Dear Player
    Our engineer told me that the network between our server to your network gateway is fast, and it's fast to your 4G as well. Please try reboot your WIFI router and try again. You may try play the game in your friend's home and see if it's better. Thanks.

    Best Regards
    Betty
    ok i'll try it later
    i'll live and you will die
    Ign-[pHt]Jisoo
    Rank-Diamond 2
    Server-Asia

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