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Thread: Lost account - Please help asap

  1. #1
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    Lost account - Please help asap

    Hi ucool,

    Betty and ucool support can't do anything for help players.
    Suck

  2. #2
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    Betty, pls helpppp

  3. #3
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience. For security purpose, please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership. And then please give us the name or account id of your old account along with the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  4. #4
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    Betty bro, i sent via ingame and no reponse from ucool.

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the late response. I cannot check our in-game support representatives' emails. I could help if you would send those pictures to me via PM here. Thanks.

    Best Regards
    Betty

  6. #6
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    What is your email?
    I want send to your email directly

  7. #7
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    I can't send to your PM, i can't find the send PM button on this forum

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    If you use PC, you can click my name and see some options including Private Message. Click on it and you will be able to send a PM. Thanks.

    Best Regards
    Betty

  9. #9
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    Pls give me your email, i can't use PC now. Only can do on phone. Plss

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Deicide View Post
    Pls give me your email, i can't use PC now. Only can do on phone. Plss

    Dear Leader
    Please give us your account id or in-game name. I will try asking our supervisor to search your in-game support ticket. Thanks.

    Best Regards
    Betty

  11. #11
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    Ucool support really bad

  12. #12
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    Bad support

  13. #13
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    Betty, You r still not check my messages?

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    It's being processed now. We will let you know here if more information is needed. Thanks.

    Best Regards
    Betty

  15. #15
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    Thanks Betty, pls help asap. My power s going down for 3days.

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