Betty, please help!!!

[Red Viper]

I already sent you a private msg about this many HOURS ago, but got no response, so I thought I would post here and see if I had any better luck.

I just got an iPhone 7+ for Christmas. Every time I log into the game, it asks me if I want to load NK13451192 with level 100 and that all my progress in the current game will be lost. The only problem is, I am currently a level 105. I don't want to lose 5 levels! When I try to link the device, it says bc I was already using iOS, to make sure I am logged into my GameCenter account and it will "automatically sinchronize". But it gives me this message instead and I'm scared to push "okay" for fear I will lose my game progress at level 105. Please help??

Account ID: 27089452

[Betty]

Dear Leader
Please tell us your old account's in-game name so that we can find your old account and help. Thanks.

Best Regards
Betty

[Red Viper]

My old account's name? You mean Red Viper, the signature of the message I posted?

[Red Viper]

I am on server 67 now in the guild Elysium

[Red Viper]

Hello??? Are you working on this??

[Betty]

Hello??? Are you working on this??

Dear Leader,
Would you please load the account to see if it still the old account? We have checked and found that it is the same account. NK is the account before you migrate. Thank you.
Best Regards,
Betty

[Red Viper]

Ok. Cool. Thanks. Just wanted to make sure before I clicked "okay" since it threatened that I would lose everything.