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Thread: Report bugs and Feedback

  1. #1336
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Chungster Oppa View Post
    User ID: 12173952
    BUG: Friend requests are bugged. Sometimes I will get a red dot saying I have a friend request, but when I check, it says I donít have any.
    Device Model: iPhone 6S
    Dear Player
    Sorry for the inconvenience. We will report this problem to our developers. Thanks.

    Best Regards
    Betty

  2. #1337
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Badwolfneron View Post
    User ID: 4293264

    Bug: There has been these strange pink squares that have been popping up throughout the game. It's really annoying. I'm not sure if it's only Lucent or other heroes too.

    Device: Bluestacks.

    Attachment 13358
    P.S: I expect some sweet sweet rewards :3

    EDIT: It's not just Lucent, I was just playing Jubilee and got the same bug, however I can't find out what's causing it. It seems to be random on the surface.
    Dear Player
    Sorry for the inconvenience. We will report this problem to our developers. Thanks.

    Best Regards
    Betty

  3. #1338
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Badwolfneron View Post
    ID: 4293264
    Bug: I grinded up enough gold to buy Guildas, but found out that he was enable. I bought him anyway, hoping I'd play him when he is re-enabled but when I open him in the shop, it asks me to buy him again, and it definitely used up my gold on the first buy. Will I get him when he is re-enabled? Thanks.
    Device: Bluestacks
    Dear Player
    Sorry for the inconvenience. The hero has been temporarily disabled. You don't need to buy him again when he's available again. Thanks.

    Best Regards
    Betty

  4. #1339
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Chungster Oppa View Post
    I canít use the search function at all when trying to add friends. It always says that the names donít exist when they in fact do exist. I canít even accept any requests either! Fix this!
    Dear Player
    Please confirm that you and your friend are playing on the same server first. The above ids you provided are not in the same server. Thanks.

    Best Regards
    Betty

  5. #1340
    Bronze Member Contributor Level 4
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    Iphone 6 .

  6. #1341
    Platinum Member Contributor Level 7 xxSniperGamingxx's Avatar
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    Quote Originally Posted by Chungster Oppa View Post
    I canít use the search function at all when trying to add friends. It always says that the names donít exist when they in fact do exist. I canít even accept any requests either! Fix this!
    Oh, hello Chungster! It's me, Sniper Heroes Arena. I have the same problem - I can't add you. Do you play on europe server?

  7. #1342
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    Angelyne isn't registering assists properly. Healing isn't counting towards K/P.

    Also when Blue Buff gets lured into brush, it becomes untargettable.

  8. #1343
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    I from is 28197093 i buy code week and month , don't enough stone người hýng cưỡi rồng!

  9. #1344
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    Iphone 6 .
    Dear Player
    Sorry for the inconvenience. We will report the case to our developers. Thanks.

    Best Regards
    Betty

  10. #1345
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Ragene View Post
    Angelyne isn't registering assists properly. Healing isn't counting towards K/P.

    Also when Blue Buff gets lured into brush, it becomes untargettable.
    Dear Player
    Our developer told us that it's not counted in the current version. We would implement it in the future. Thanks.

    Best Regards
    Betty

  11. #1346
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Huymc229 View Post
    I from is 28197093 i buy code week and month , don't enough stone người hýng cưỡi rồng!
    Dear Player
    Please post your problem here with the purchase screenshot. Thanks.
    http://forum.ucool.com/forumdisplay....Billing-Issues

    Best Regards
    Betty

  12. #1347
    Bronze Member Contributor Level 4
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    Hi,
    My friend sold his phone because of some problems and now he has a new phone,
    And now he cant remember gmail.
    Can you please help him get his account back?
    Old account name: [₦ex]A£i
    New account id :12119863
    He cant access his old account id because his profile can not be viewed

  13. #1348
    Iron Member Contributor Level 2
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    Iím on the American server

  14. #1349
    Platinum Member Contributor Level 7 xxSniperGamingxx's Avatar
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    Quote Originally Posted by Chungster Oppa View Post
    I’m on the American server
    ahhh.... im on europe

  15. #1350
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    Hi,
    My friend sold his phone because of some problems and now he has a new phone,
    And now he cant remember gmail.
    Can you please help him get his account back?
    Old account name: [₦ex]A£i
    New account id :12119863
    He cant access his old account id because his profile can not be viewed
    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

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