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Thread: Report bugs and Feedback

  1. #1036
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Gigi Becali View Post
    User Id: 374692
    Bug: few games ago in ranked, suddenly all enemy players goes afk and from my team also. Remain only me and one player from my team.
    I won the game and I lost one star.
    I was checking in the history of the enemies to see what's happening.
    In they're history the game was won.
    So apparently I won the game, but actually they won.
    From my point of view this bug made two separate matches somehow.
    This happens not single time.
    Appreciate your willing to improve the game.
    Dear Player
    Sorry for the inconvenience. It seems that you lost sync with other players. We are still trying to locate the bug, and the next App Store update would fix part of the sync problem. Thanks.

    Best Regards
    Betty

  2. #1037
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Lady-E View Post
    Where are our gems for season ranking? I got 0 gems for sovereign rank and same thing is with all my guildmates, why is Ucool trolling us and not giving us correct reward for our ranking?Everyone is disappointed with this, when will you finally send us correct rewards?Others said we didn't get runes as we should have too(20 instead of 160+160 for sovereign rank). Your support is of 0 help and be sure they'll get such rating for their reply too.I asked about this issue and another one with lost star for won battle after losing sync with game at very end of it and answer I got has nothing to do with what I asked. So again,
    WHERE ARE OUR GEMS REWARDS FOR SEASON RANK???!!!
    this is urgent issue!
    Dear Player
    Sorry for the inconvenience. Could you give us your account id to check please? Thanks.

    Best Regards
    Betty

  3. #1038
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by qwertydvorak View Post
    ID: 2265731
    Bug: I levelled up the Shift ability from 4 to 5 and the cooldown didn't decrease.
    Dear Player
    Did the Cooldown update after re-loading the game please? Thanks.

    Best Regards
    Betty

  4. #1039
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Gigi Becali View Post
    ID: 374692
    BUG: end of this season I finished platinum, suppose to recieve 500 diamonds, I didn't recieve anything.
    Only guild reward for end of the season.
    Tnx for understanding.
    Dear Player
    Please check your mailbox and claim the reward. Thanks.

    Best Regards
    Betty

  5. #1040
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Honey View Post
    Didn't receive season end diamonds
    Dear Player
    Please check your mailbox and claim the reward. Thanks.

    Best Regards
    Betty

  6. #1041
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mirvge View Post
    Hi Betty,
    What's the issue with the invite list lv. 2 junior package reward till now I have not receive it.
    Is the bug solve by now?

    User ID: 3517902
    Friends ID: 3839936
    Friends ID: 7295659
    Dear Player
    Do you remember the approximate time when you invite your friends please? Thanks.

    Best Regards
    Betty

  7. #1042
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Player
    Do you remember the approximate time when you invite your friends please? Thanks.

    Best Regards
    Betty
    Hi Betty,
    I invited both my friends on 12am GMT (UTC +8:00) April 2nd 2017 still didn't get any rewards after 3 patch updates.
    No invite list shown but both of them visit my link and download play through tutorial still nothing to be found.

  8. #1043
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    QoL bit: during game ability descriptions for gassiel are wrong. When pressed and held on the first and third abilities, the damage dealing ones, they show as chimera's(sarpa) abilities.

  9. #1044
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    Quote Originally Posted by Betty View Post
    Dear Player
    Did the Cooldown update after re-loading the game please? Thanks.

    Best Regards
    Betty
    No, it's still 120 seconds.

  10. #1045
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mirvge View Post
    Hi Betty,
    I invited both my friends on 12am GMT (UTC +8:00) April 2nd 2017 still didn't get any rewards after 3 patch updates.
    No invite list shown but both of them visit my link and download play through tutorial still nothing to be found.
    Dear Player
    Sorry for the inconvenience. We will remind our developer to investigate your case again. Thanks.

    Best Regards
    Betty

  11. #1046
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by qwertydvorak View Post
    No, it's still 120 seconds.
    Dear Player
    We will report this problem to our developers. Thanks.

    Best Regards
    Betty

  12. #1047
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mirvge View Post
    Hi Betty,
    I invited both my friends on 12am GMT (UTC +8:00) April 2nd 2017 still didn't get any rewards after 3 patch updates.
    No invite list shown but both of them visit my link and download play through tutorial still nothing to be found.
    Dear Player
    Our developer told me that 3517902 registered on April 19th. And both 3839936 and 7295659 didn't registered the game through any inviting links. Thanks.

    Best Regards
    Betty

  13. #1048
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    Quote Originally Posted by Betty View Post
    Dear Player
    Our developer told me that 3517902 registered on April 19th. And both 3839936 and 7295659 didn't registered the game through any inviting links. Thanks.

    Best Regards
    Betty
    Hi Betty,
    Was it due to they were both on iOS I legit saw both of them visited my inviting link.

  14. #1049
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    I apologize english is very bad
    I can not get my membership I always use . Without my knowledge my phone was reset by my brother.. Game ID : 1580370
    Game nick [ATS]Dead™✓ Vip 8 Runik seviye 392 please help me

  15. #1050
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    USER ID: 1040584
    Hi there HA, recently got bugs in the game, lost 3 in a row. hope you can fix it, thanks 20257538_1620044664680456_716715498_o.jpg 20226348_695178293998786_1443447765_o.jpg. 20227311_1750831651624062_1732265707_n.jpg

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