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Thread: Report bugs and Feedback

  1. #1651
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    Hi I'm new here & I don't know if someone already mentioned this, but is it possible to make all the heroes including the new ones to be playable in the solo training. & maybe a good free trial for those new heroes for us to try them out.

  2. #1652
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by cnuun21 View Post
    Hi I'm new here & I don't know if someone already mentioned this, but is it possible to make all the heroes including the new ones to be playable in the solo training. & maybe a good free trial for those new heroes for us to try them out.
    Dear Player
    Our production team colleague said that some new heroes are not available in the training. But we would consider giving trial cards in the future. Thank you.

    Best Regards
    Betty

  3. #1653
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    Game bug

    In the match today, there was a problem when my friend and I played together. Then my friend got a lag game, while I finished the game and won the match, and my friend continued playing and winning then, although we played a game but the win ratio is 2 different battle
    Attached Images Attached Images

  4. #1654
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by *Honey* View Post
    In the match today, there was a problem when my friend and I played together. Then my friend got a lag game, while I finished the game and won the match, and my friend continued playing and winning then, although we played a game but the win ratio is 2 different battle
    Dear Player
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  5. #1655
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    id: 14007263
    problem: the game was fine but i got lag when i reached rank Gold match

  6. #1656
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    Id: 12522299
    BUG: I see other accounts have the "development path" item to do the task, but I do not have? Please help me!!!

  7. #1657
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Holiday View Post
    Id: 12522299
    BUG: I see other accounts have the "development path" item to do the task, but I do not have? Please help me!!!
    Dear Player
    Could you attach a screenshot here so that we could know what item you refer to so that we could have a check. Thanks.

    Best Regards
    Betty

  8. #1658
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by sword20 View Post
    id: 14007263
    problem: the game was fine but i got lag when i reached rank Gold match
    Dear Player
    Could you tell us how much ping you got please? And did you see the Wifi indicator turn white and broken when you felt the lag please? Thanks.

    Best Regards
    Betty

  9. #1659
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    Id: 12522299
    BUG: I see other accounts have the "development path" item to do the task, but I do not have? Please help me!!!
    Can you see the pictures via this link?
    https://m.facebook.com/photo.php?fbi...17&__tn__=EH-R

  10. #1660
    Bronze Member Contributor Level 4
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    add some special rewards for top 100 players at the end of season?

  11. #1661
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Holiday View Post
    Id: 12522299
    BUG: I see other accounts have the "development path" item to do the task, but I do not have? Please help me!!!
    Can you see the pictures via this link?
    https://m.facebook.com/photo.php?fbi...17&__tn__=EH-R
    Dear Player
    Oh, that's an A/B test which is only available in Vietnam, and only a small part of players are selected as test group. Many games do the same thing. Thank you.

    Best Regards
    Betty

  12. #1662
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    add some special rewards for top 100 players at the end of season?
    Dear Player
    Thank you for your feedback. We will let our production team know. Thanks.

    Best Regards
    Betty

  13. #1663
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    Quote Originally Posted by Betty View Post
    Dear Player
    Oh, that's an A/B test which is only available in Vietnam, and only a small part of players are selected as test group. Many games do the same thing. Thank you.

    Best Regards
    Betty
    thank you very much! hope next time I will be selected!

  14. #1664
    Iron Member Contributor Level 2
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    I have several games that the machine did not release any of equipment to me, so how can I play? It is not fare to me any other players. I quit the the game and reconnect again and part of the equipment came back with wrong sequence. Please fix this bug! Thanks
    Last edited by Newsskin; 04-06-2018 at 06:10 AM. Reason: Typo

  15. #1665
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Newsskin View Post
    I have several games that the machine did not release any of equipment to me, so how can I play? It is not fare to me any other players. I quit the the game and reconnect again and part of the equipment came back with wrong sequence. Please fix this bug! Thanks
    Dear Player
    What do you mean by "the machine did not release any of equipment" please? Could you take a screenshot which shows where you supposed to get the equipment please? Thanks.

    Best Regards
    Betty

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