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[Betty]

28270500 I couldn't get evil rabbit from the event due to not getting the bonus gems. I'm not sure why my tickets keep disappearing.

Dear Player
Which event do you refer to please? And you can only get gems by buying it. If you made a In-App Purchase but you didn't receive the goods. Please attach a screenshot of the order receipt or purchase history here. Thanks.

Best Regards
Betty

[Betty]

I get Quadra Kill, but Display as Penta KillAttachment 13507

Dear Player
Sorry for the inconvenience. We will report your case to our developers. Thanks.

Best Regards
Betty

[Betty]

Good Day ! (Again xD)

I have the same problem again.

I checked the number of scrolls and experience before starting missions today, and I didn't received anything at all, it's not something of a screen or display bug; if it were something on screen or display bug I would receive everything normal, however I didn't receive anything at all.

(I add today's ScreenShots.)
Attachment 13508
Attachment 13509

Greetings

Pd:
Everything was normal before the update of hero "Eric", from that update, problems of this type began, some guys from my clan also have this problem. Please a solution

Dear Player
Sorry for the inconvenience. Could you post your account id here so that we could have a further check please? Thanks.

Best Regards
Betty

[Bull]

The event was the Christmas event, which has a special on it of receiving double the basic amount of gems from a purchase which should have been 3000 bonus gems to allow me to buy the evil rabbit stones from the Christmas event. But I received far less gems than that from the purchase

https://imgur.com/gallery/AO0xw

[Riane1]

Id:3457260
I play on a Samsung galaxy 7s edge

[Fawaka]

i Betty ,,id 4929081

Need help

i purchases 4 times at the magic stone box where I get specific heroes ,, and they gave me the new hero matchless hammer , since then the magic stone box don't change anymore I can't get Hercules or steel champion ,,


I won a ask to the magic stone box for the specific heroes is it a weekly hot sale or monthly hot sale ,, because since the matchless hammer came out the ,magic stone box stops changing

[Newsskin]

Dear Betty,
My account:10031277
I found my activeness count is not correct, I finished most of the task (except use ths diamond and share at Facebook)but still cannot get the last chest (only get 190, should be over 200), please help

Problem solved, THX

[Zzzoom]

Dear Player
I don't have access to check a player's history. A screenshot is needed to open a case on this issue for our developers. Thanks.

Best Regards
Betty

https://ibb.co/csjoib
https://ibb.co/g5pzpG
https://ibb.co/frjX9G
https://ibb.co/bKPzpG
Here you go...
Chance or cheat?
5 people in same team four times in a row...
The main reason is not 3+2...
It is because they use a pattern
Like when they are matched ,first guy tap start game on 15 seconds,
Second guy tap on 18 seconds,
The other on 21...
So they know if they are together or not.

And one more thing,
Emojies dont work since the last update

[Betty]

The event was the Christmas event, which has a special on it of receiving double the basic amount of gems from a purchase which should have been 3000 bonus gems to allow me to buy the evil rabbit stones from the Christmas event. But I received far less gems than that from the purchase

https://imgur.com/gallery/AO0xw

Dear Player
This is Heroes Arena forum. Please start a new thread here on our Heroes Charge forum. Thanks.
http://forum.ucool.com/forumdisplay....In-game-Issues

Best Regards
Betty

[Betty]

Id:3457260
I play on a Samsung galaxy 7s edge

Dear Player
We will report your case to our developers. Thanks.

Best Regards
Betty

[Betty]

i Betty ,,id 4929081

Need help

i purchases 4 times at the magic stone box where I get specific heroes ,, and they gave me the new hero matchless hammer , since then the magic stone box don't change anymore I can't get Hercules or steel champion ,,


I won a ask to the magic stone box for the specific heroes is it a weekly hot sale or monthly hot sale ,, because since the matchless hammer came out the ,magic stone box stops changing

Dear Player
This is Heroes Arena forum. Please start a new thread here on our Heroes Charge forum. Thanks.
http://forum.ucool.com/forumdisplay....In-game-Issues

Best Regards
Betty

[Betty]

https://ibb.co/csjoib
https://ibb.co/g5pzpG
https://ibb.co/frjX9G
https://ibb.co/bKPzpG
Here you go...
Chance or cheat?
5 people in same team four times in a row...
The main reason is not 3+2...
It is because they use a pattern
Like when they are matched ,first guy tap start game on 15 seconds,
Second guy tap on 18 seconds,
The other on 21...
So they know if they are together or not.

And one more thing,
Emojies dont work since the last update

Dear Player
It seems that the game doesn't have rules to divide 3-man team and 2-man team into different sides. We've just asked developers to see if they will add this rule to the game. Thank you.

Best Regards
Betty

[Zzzoom]

It wouldve been great if we could choose a profile photo from gallery,
Instead of choosing from facebook

[Betty]

It wouldve been great if we could choose a profile photo from gallery,
Instead of choosing from facebook

Dear Player
It will not probably be implemented. Because it's hard to examine if the profile pic would not offend other players. And some players would concern their privacy because it will require users' albume access permission. Thanks.

Best Regards
Betty

[Newsskin]

Dear Betty, my account is 10031277
I found the activeness count failed again and resulted cannot open the last chest. I have already finished all the task except spending the diamond, pls help