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Thread: Report bugs and Feedback

  1. #1291
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    Hi guys, a little help please? I lost my account due to getting a new phone.

    ID (Old Account): 1775314. ID (New Account): 12056392.

    Thanks you.

  2. #1292
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurtwild View Post
    Hi guys, a little help please? I lost my account due to getting a new phone.

    ID (Old Account): 1775314. ID (New Account): 12056392.

    Thanks you.
    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty

  3. #1293
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    I have an iPhone X and the game screen does not fit correctly on it. Some of the screen extends beyond the phones screen. And you cannot tap on some of the selections in the menus towards the outside of the screen. Is there going to be an update soon that will fix the size issues with the new phone. I can still play but it is a pain in the ass at times.

  4. #1294
    Iron Member Contributor Level 1
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    Hi betty,
    I tried re-installing the game but it didnt help.
    I still have to download once a day.
    It started since i changed my phone from note 1 to iphone 6.

  5. #1295
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    Quote Originally Posted by Betty View Post
    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your visa record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    Thank you, I just sent it.

  6. #1296
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Produn View Post
    I have an iPhone X and the game screen does not fit correctly on it. Some of the screen extends beyond the phones screen. And you cannot tap on some of the selections in the menus towards the outside of the screen. Is there going to be an update soon that will fix the size issues with the new phone. I can still play but it is a pain in the ass at times.
    Dear Player
    Would you attach a screenshot here so that we know which UI doesn't respond your taps please? Thanks.

    Best Regards
    Betty

  7. #1297
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    Hi betty,
    I tried re-installing the game but it didnt help.
    I still have to download once a day.
    It started since i changed my phone from note 1 to iphone 6.
    Dear Player
    Could you tell us your device model and OS version to check please? So that we can find a device with the same model and try to reproduce the problem. Thanks.

    Best Regards
    Betty

  8. #1298
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Kurtwild View Post
    Thank you, I just sent it.
    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  9. #1299
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    Would you attach a screenshot here so that we know which UI doesn't respond your taps please? Thanks.

    Best Regards
    Betty
    Yes I will send in a few of them when I have a chance, thank you very much for the response.

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