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Thread: Report bugs and Feedback

  1. #2056
    Iron Member Contributor Level 2
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    Mar 2018
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    Quote Originally Posted by Betty View Post
    Dear Player
    We will process your request as soon as possible. Thanks.

    Best Regards
    Betty
    Thank you. Betty

  2. #2057
    New Comers
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    Feb 2019
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    ID: 27461338
    Error : i’d Invited 5 of my friends. But i only received 3 reward of hero. Please reply ASAP

  3. #2058
    New Comers Contributor Level 1
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    Mar 2019
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    How i can restore an acount

  4. #2059
    Administrator Contributor Level 12 Betty's Avatar
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    Sep 2014
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    24,278
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    Quote Originally Posted by Mauricio fuentez View Post
    How i can restore an acount
    Dear Player
    Please tell us your old account's in-game name and the new account id you see on your device now so that we can replace it with your old account. Thanks.

    Best Regards
    Betty

  5. #2060
    Iron Member Contributor Level 2
    Join Date
    Mar 2018
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    Betty làm ơn giúp tôi lấy lại Account
    Accounts chính Id 26395396
    Accounts found trên điện thoại id 28092005
    Cảm ơn nhiều

  6. #2061
    New Comers
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    Mar 2019
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    Can you fix the screen size for huwaei p20 pro

  7. #2062
    New Comers
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    Mar 2019
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    Help me please.

    Hello. I have little problem with game.
    I have Xiaomi redmi note 5
    My full screen display in the game is not good.

    Screenshot_2019-03-27-10-44-27-527_com.ucool.heroesarena.jpg

    I can't use my main account because i can't see the "Link Facebook" button.

  8. #2063
    New Comers
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    Mar 2019
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    Hi Betty. Here's the bug which appeared just after season ended. As the image shows, i have season rewards to claim. BUT, nothing happens when i click "Claim" button. HAbug.jpg
    I cant enter the game lobby, and its impossible to reach any in-game support buttons because i cant simply bypass this "Season reward" screen. My account isnt linked to facebook or anything. Additionally, my friend has the same problem, while on his own phone.

  9. #2064
    Iron Member Contributor Level 1
    Join Date
    Dec 2018
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    About new season?

    Is the game closed? We cannot open the game,

  10. #2065
    New Comers
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    Mar 2019
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    solucionen el.problema

  11. #2066
    New Comers
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    Mar 2019
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    O jogo esta travado na tela de recompensas da temporada. Clica-se em receber as recomoensas e nada acontece.

  12. #2067
    New Comers Contributor Level 1
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    Feb 2019
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    Same problem with the season rewards screen.
    I have opened a new thread about it.

  13. #2068
    New Comers
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    Mar 2019
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    Me to cannot claim season reward its bugged

  14. #2069
    Iron Member Contributor Level 1
    Join Date
    Dec 2018
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    Is the game closed? We cannot open the game

  15. #2070
    Iron Member Contributor Level 2
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    Mar 2019
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    Please do not post things stating the game has been closed or the server has been closed. Ucool has not closed the servers for this game. They are still active. I know I have checked. My sources say they are evaluating the continuation of the games progress based on a few other bugs that have been transpiring. The game has not been closed. If you can still down load it from the app store and play then the servers are still running. At this moment you may not be able to access your large leveled account but if you can download the game and play as a new hero that is evidence that the servers are still active. Give them time please and thank you and DO NOT cause hysteria stating the game has been closed.

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