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Thread: Report bugs and Feedback

  1. #1021
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by super_yo View Post
    Hello Betty. My device is a Samsung S6 and I have tried with a clean installation and with change the configuration parameters but the problem persists. When there are more than 4 players on the screen the game begins to be seen in jumps.
    Before this last update could play without problems. Please fix this. Regards

    Edited: Several friends told me that the same problem occurs to them
    Dear Player
    And please tell us how much FPS and Ping you had when you saw players jumped. Thanks.

    Best Regards
    Betty

  2. #1022
    Iron Member Contributor Level 1
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    Betty please help me, i lost my account in heroes arena
    Lost username harry27 server 3 asia
    New username ucok01 server 3 asia
    Hope u can fix this, thanks

  3. #1023
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Betty View Post
    Dear Player
    And please tell us how much FPS and Ping you had when you saw players jumped. Thanks.

    Best Regards
    Betty
    Hi betty. The ping vary between 60 and 90 ms but i don't know the value of the fps. Regards
    USER ID 988340 SERVER AMERICA 1

  4. #1024
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by super_yo View Post
    Hi betty. The ping vary between 60 and 90 ms but i don't know the value of the fps. Regards
    Dear Player
    Thank you. We will let our developers know. The FPS is the number on the screen which is between 0 to 30. Turning on the Frame Rate in the options and you will see it. It locates right below the Ping. Thanks.

    Best Regards
    Betty

  5. #1025
    New Comers
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    Awesome game, we just need a UI button to attack turrets and stop auto attacking hero's and minions when trying to siege turrets.

  6. #1026
    Iron Member Contributor Level 1
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    Hello betty
    Name: [TR]GöLgE
    Server: 207
    Lvl: 65
    Vip lwl: 11
    Account ıd: 27991176
    Hello, yesterday when i started the App i came automatically to an older Account from me on another server. Then i tried to come back to my account on server 207 nur than i started in a new account in Level 1. Can you please restore my account?
    Account lost: 27991176
    New account: 28072715
    Please restore my lost account

  7. #1027
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by SexzyBozz View Post
    Awesome game, we just need a UI button to attack turrets and stop auto attacking hero's and minions when trying to siege turrets.
    Dear Player
    Thank you for your feedback. As I know, we are already implementing this feature and it's almost done now. Thanks.

    Best Regards
    Betty

  8. #1028
    Iron Member Contributor Level 1
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    Thanks betty, for fix my account, but hey, can i ask you a favor again, i didnt get diamond reward in this season, can u check my account again, i should get 500 diamond, cuz my lvl at platinum, oh btw i dont know how vip works, can i get explanation from you, is any daily reward if i get vip or something? Sorry for bad english, not my native language

  9. #1029
    Iron Member Contributor Level 1
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    My id harry27 server 3 asia

  10. #1030
    New Comers
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    User Id: 374692
    Bug: few games ago in ranked, suddenly all enemy players goes afk and from my team also. Remain only me and one player from my team.
    I won the game and I lost one star.
    I was checking in the history of the enemies to see what's happening.
    In they're history the game was won.
    So apparently I won the game, but actually they won.
    From my point of view this bug made two separate matches somehow.
    This happens not single time.
    Appreciate your willing to improve the game.

  11. #1031
    New Comers
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    ID: 374692
    BUG: end of this season I finished platinum, suppose to recieve 500 diamonds, I didn't recieve anything.
    Only guild reward for end of the season.
    Tnx for understanding.

  12. #1032
    Prime Leader Contributor Level 11 Lady-E's Avatar
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    Where are our gems for season ranking? I got 0 gems for sovereign rank and same thing is with all my guildmates, why is Ucool trolling us and not giving us correct reward for our ranking?Everyone is disappointed with this, when will you finally send us correct rewards?Others said we didn't get runes as we should have too(20 instead of 160+160 for sovereign rank). Your support is of 0 help and be sure they'll get such rating for their reply too.I asked about this issue and another one with lost star for won battle after losing sync with game at very end of it and answer I got has nothing to do with what I asked. So again,
    WHERE ARE OUR GEMS REWARDS FOR SEASON RANK???!!!
    this is urgent issue!
    TL 105, VIP 11, AHP 1.522m, Hero Stars 570; Heroes No: 114 - 56 r2, 6 r1, 24 r, 24 o2, 3 o1; 31 Legendaries, 12 max trained heroes

  13. #1033
    Iron Member Contributor Level 2
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    ID: 2265731
    Bug: I levelled up the Shift ability from 4 to 5 and the cooldown didn't decrease.

  14. #1034
    Bronze Member Contributor Level 3
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    Didn't receive season end diamonds
    IGN : ☆
    Server: America
    Game ID: 723659

  15. #1035
    New Comers Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Player
    Sorry for the inconvenience. We will check both of the accounts and see what's wrong. Thanks.

    Best Regards
    Betty
    Hi Betty,
    What's the issue with the invite list lv. 2 junior package reward till now I have not receive it.
    Is the bug solve by now?

    User ID: 3517902
    Friends ID: 3839936
    Friends ID: 7295659

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