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Thread: Report bugs and Feedback

  1. #1861
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Silver recruit View Post
    I don't know if it's intentional but purity's ultimate was replaced for her passive
    Dear Player
    We are trying to get more information from our production team. Thanks.

    Best Regards
    Betty

  2. #1862
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by tamthan View Post
    Bastien bug Piercing Boots don't have speed and magic penetration.i have 3-4 ranked match in God Ranked use its but bug.i use DJ skin add 8% attack speed buy in SHOP diamond.maybe can check battlelog of me.thanks

    Sever3 Asia lv85
    Day 8/8/2018
    ID 20725152
    Dear Player
    Sorry for the inconvenience. We will report this problem to our developers. Thanks.

    Best Regards
    Betty

  3. #1863
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Silver recruit View Post
    I don't know if it's intentional but purity's ultimate was replaced for her passive
    Dear Player
    It's an intended change. Thanks.

    Best Regards
    Betty

  4. #1864
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Player
    We will ask our developers to check for you and re-send the skin to you. Thanks.

    Best Regards
    Betty
    Hi admin
    I got Master Skin Shard you re-send me this morning. Now I have 98 Master Skin Shards but I can't exchange it for the Monica Stasi skin (I still have 98, I click Exchange button many time but nothing happen). Please check it for me.
    My ID: 16034746
    Thank you

  5. #1865
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by xineee View Post
    Hi admin
    I got Master Skin Shard you re-send me this morning. Now I have 98 Master Skin Shards but I can't exchange it for the Monica Stasi skin (I still have 98, I click Exchange button many time but nothing happen). Please check it for me.
    My ID: 16034746
    Thank you
    Dear Player
    Hi, sorry about that. Our developer told us that we changed the items on that day that players could not buy the item after that. We may have other skins available with Master Skin Shards in the future which you may like. Thank you.

    Best Regards
    Betty

  6. #1866
    Gold Member Contributor Level 6 Hesperus's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Player
    Hi, sorry about that. Our developer told us that we changed the items on that day that players could not buy the item after that. We may have other skins available with Master Skin Shards in the future which you may like. Thank you.

    Best Regards
    Betty
    That's really unfair Betty. He got a bug which didn't allowed him to buy the skin and now he can't get it at all because it took so long to fix and now all of sudden devs changed the items from the shop? The F***?
    I haven't seen such bullshit yet
    You guys should grant the poor dude monica skin.

  7. #1867
    Iron Member Contributor Level 2
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    SEA BEACH FIORA SKIN IS BUGGED

    I buy that skin just for the 4% cd reduction, and when i enter in the game..
    that skin doesnt give NOTHING of cd reduction, please, fix this ASAP.
    i dont wanna to afford diamonds for nothing.

  8. #1868
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sensato View Post
    SEA BEACH FIORA SKIN IS BUGGED

    I buy that skin just for the 4% cd reduction, and when i enter in the game..
    that skin doesnt give NOTHING of cd reduction, please, fix this ASAP.
    i dont wanna to afford diamonds for nothing.
    Dear Player
    Sorry for the inconvenience. We will report this problem to our developers. Thanks.

    Best Regards
    Betty

  9. #1869
    Iron Member Contributor Level 2
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    Heroes arena no longer in United States App Store

    Master shards for skins shop not working

  10. #1870
    Iron Member Contributor Level 1
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    Sometimes the heroes can walk on other heroes and broken towers (it not happend often but always when I play Matched Play). if today this happend I try to took the screenshot from my tablet and send this to You. Sometimes it's really funny but i don't think is good for the game at all

    p.s I can't belive that I'm playing Yoru game so long! Love for You <3

  11. #1871
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by korrupt View Post
    Heroes arena no longer in United States App Store

    Master shards for skins shop not working
    Dear Player
    Our developer told me that we are working with App Store now. Players may switch to another region's App Store if needed before it's fixed. Thanks.

    Best Regards
    Betty

  12. #1872
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Sarameda View Post
    Sometimes the heroes can walk on other heroes and broken towers (it not happend often but always when I play Matched Play). if today this happend I try to took the screenshot from my tablet and send this to You. Sometimes it's really funny but i don't think is good for the game at all

    p.s I can't belive that I'm playing Yoru game so long! Love for You <3
    Dear Player
    Thank you for your feedback. It sounds like a connection problem. Please check the Wifi signal indicator and see if it shows a broken wifi icon or turns red as well next time you meet the problem. Thanks.

    Best Regards
    Betty

  13. #1873
    Iron Member Contributor Level 2
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    use bug game destroys tower and attack hero

    Fiorina behind the wall use bug sumon flower destroys tower and attack my friends but we have srceenshots picture
    Attached Images Attached Images

  14. #1874
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by tamthan View Post
    Fiorina behind the wall use bug sumon flower destroys tower and attack my friends but we have srceenshots picture
    Dear Player
    We will report this bug to our developers again. Thanks.

    Best Regards
    Betty

  15. #1875

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