Report bugs and Feedback

[Betty]

Dear Players,
Heroes Arena appreciate players who have their eyes on us. We will give out massive gems during the course of our beta testing! Once your suggestion or feedback is confirmed and accepted, we will gift you a good amount of in-game Diamonds as reward. We would like to work together with players to make our game better and better. Hope you all enjoy our new game, Champions!

PS. Please don't forget to leave us your User ID. And here's the recommended format:

User ID: (Can be found in the Contact Us tab)
Suggestion or BUG:
Device Model(for BUG):

Best Regards
Heroes Arena Team

P.S. Gems reward had ended. But you can still post your report and feedback. But it's suggested that you start a new thread in the General Discussion for better follow-up.

[BoyBoy]

User ID: 102379
Error Game: I At 99% loading Matches shall be stopped.

[bhordzrelm]

User ID:112574
Suggestion or BUG: Should improve team chats instead of those fixed phrases. Overall the game is good and I only experienced game disconnection once

P.S. I am at Steel III and the game cant find a match any longer for me, maybe I have to wait until someone got on Steel division to continue testing the game

P.S.S the champion prices were too expensive XD

[WanArk3]

ID:120706

Made the heroes a bit more cheaper or a set of starters

Made the recall more faster and made it easy to see the item build path

Not to sure if its beta, but kinda need a way to see the teams build and stats

[Kulaspog]

ID: kulaspog

Experience sudden crash when game about to start. Graphics looks good, currently playing mobile legends and Realm of Valor, this game has a lot of potential, skills animations needs a little improvement. Also the UI needs tweak specially in game. I will play this once official release is out. Thanks

[Lyon'♢]

User ID:Lyon
Suggestion or BUG:friends interface
Device Model(for BUG):samsung s6 edge+

Hello the error I have is that when trying to talk to a friend this does not come out on the list or appears but in black unable to talk to him. The other is that when checking your history I get letters in Korean I believe and games that are not in the histori of match

[Jcrenzo20]

User ID: 111031
Suggestion or BUG: User skill interface/section and suggestions
Device Model (for BUG): Meizu M2

I just got this bug today when I got new user skills and upgraded some example (frost lv0 - lv3) and then the description will say that the skill is in lv3 but the effects is for lv0 or lv1. I also have some suggestions please make a world chat in the menu section because the chat you made is only for team and friend chat and also enhance the in-game team and all chat because it's just fixed phrases and its very important to have a good chat function in-game battle and one final thing I know the game is still in BETA but lower the hero prices they are too expensive and the coins we get from battles is too low.

[Jcrenzo20]

User ID: 111031
Suggestion or BUG: Match Loading progress (stucked at 0 -99%)
Device Model (for BUG): Meizu M2

I found another bug when the match loads there are some players who get stucked at 0-99% mine has no problem but when the other players get stuck while the game is loading it takes quite some time to load and when it doesn't load I have to close and open the app again to complete the match loading progress.

[Help Support]

El emparejamiento crea una brecha importante de ms entre jugadores 50ms vs 250 o 7000 hace que sea imposible jugarlo bien. Y creo que el roll de soporte está descuidado ya que sólo 1 personaje es soporte. Tendrían que enfocalizar un poco el juego en ese tipo de personajes sup tank. Sup utilidad. Y mezclar en algún otro. Para dar más oportunidad a ese roll tan despreciado por muchos y tan amado por otros.
Por el momento me gustó mucho el juego

[Jcrenzo20]

User ID: 111031
Suggestion or BUG: Ranked Play Photo (No Image)
Device Model (for BUG): Meizu M2

There is no image on the Ranked Play menu

[Skua]

User ID: 111031
Suggestion or BUG: Match Loading progress (stucked at 0 -99%)
Device Model (for BUG): Meizu M2

I found another bug when the match loads there are some players who get stucked at 0-99% mine has no problem but when the other players get stuck while the game is loading it takes quite some time to load and when it doesn't load I have to close and open the app again to complete the match loading progress.

Some here my id : Skua

Stuck at 96%

[RON1N]

%96 problem. Nick RON1N

[Suret]

Training game is loaded up to 96%, it does not take place after nothing, and after five minutes the system produces an error application.
Nickname: MaxNEW

[HavoK LVN☺]

ID:154417 / 'HavoK LVN☺'
BUG: VIEWING THE HISTORY FOR OTHER USERS. When i select the match history for a friend there is a foreign language displayed in the spot of the user's name.
Suggestion: Expand the fanbase using streaming sites such as Youtube Gaming, Twitch, etc...(in order to avoid long matching periods)
Device Model: Samsung Galaxy S6

[JarleBarle]

First of all; great game! Finally a good MoBa for mobile! I really enjoy it.
UserID: 128810
Bug: choosing skill and gear before getting the "welcome to arena" message, sometimes makes the skillbutton dissapear when the game starts. Same with the tooltip for choosing gear.
Suggestion: smooth out some corners along with obstacles. Experienced getting stuck for a tiny little second when running away from enemy and turning a corner. This is important since we play with our thumbs thus making it already a little hard.
Device: Samsung s7