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Thread: Report bugs and Feedback

  1. #1516
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Bull View Post
    28270500 I couldn't get evil rabbit from the event due to not getting the bonus gems. I'm not sure why my tickets keep disappearing.
    Dear Player
    Which event do you refer to please? And you can only get gems by buying it. If you made a In-App Purchase but you didn't receive the goods. Please attach a screenshot of the order receipt or purchase history here. Thanks.

    Best Regards
    Betty

  2. #1517
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by abhy.boy@gmail.com View Post
    I get Quadra Kill, but Display as Penta KillAttachment 13507
    Dear Player
    Sorry for the inconvenience. We will report your case to our developers. Thanks.

    Best Regards
    Betty

  3. #1518
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LuDaN View Post
    Good Day ! (Again xD)

    I have the same problem again.

    I checked the number of scrolls and experience before starting missions today, and I didn't received anything at all, it's not something of a screen or display bug; if it were something on screen or display bug I would receive everything normal, however I didn't receive anything at all.

    (I add today's ScreenShots.)
    Attachment 13508
    Attachment 13509

    Greetings

    Pd:
    Everything was normal before the update of hero "Eric", from that update, problems of this type began, some guys from my clan also have this problem. Please a solution
    Dear Player
    Sorry for the inconvenience. Could you post your account id here so that we could have a further check please? Thanks.

    Best Regards
    Betty

  4. #1519
    New Comers Contributor Level 1
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    The event was the Christmas event, which has a special on it of receiving double the basic amount of gems from a purchase which should have been 3000 bonus gems to allow me to buy the evil rabbit stones from the Christmas event. But I received far less gems than that from the purchase

    https://imgur.com/gallery/AO0xw

  5. #1520
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    Id:3457260
    I play on a Samsung galaxy 7s edge

  6. #1521
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    i Betty ,,id 4929081

    Need help

    i purchases 4 times at the magic stone box where I get specific heroes ,, and they gave me the new hero matchless hammer , since then the magic stone box don't change anymore I can't get Hercules or steel champion ,,


    I won a ask to the magic stone box for the specific heroes is it a weekly hot sale or monthly hot sale ,, because since the matchless hammer came out the ,magic stone box stops changing

  7. #1522
    Iron Member Contributor Level 2
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    Dear Betty,
    My account:10031277
    I found my activeness count is not correct, I finished most of the task (except use ths diamond and share at Facebook)but still cannot get the last chest (only get 190, should be over 200), please help

    Problem solved, THX

  8. #1523
    Bronze Member Contributor Level 4
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    Quote Originally Posted by Betty View Post
    Dear Player
    I don't have access to check a player's history. A screenshot is needed to open a case on this issue for our developers. Thanks.

    Best Regards
    Betty
    https://ibb.co/csjoib
    https://ibb.co/g5pzpG
    https://ibb.co/frjX9G
    https://ibb.co/bKPzpG
    Here you go...
    Chance or cheat?
    5 people in same team four times in a row...
    The main reason is not 3+2...
    It is because they use a pattern
    Like when they are matched ,first guy tap start game on 15 seconds,
    Second guy tap on 18 seconds,
    The other on 21...
    So they know if they are together or not.

    And one more thing,
    Emojies dont work since the last update

  9. #1524
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Bull View Post
    The event was the Christmas event, which has a special on it of receiving double the basic amount of gems from a purchase which should have been 3000 bonus gems to allow me to buy the evil rabbit stones from the Christmas event. But I received far less gems than that from the purchase

    https://imgur.com/gallery/AO0xw
    Dear Player
    This is Heroes Arena forum. Please start a new thread here on our Heroes Charge forum. Thanks.
    http://forum.ucool.com/forumdisplay....In-game-Issues

    Best Regards
    Betty

  10. #1525
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Riane1 View Post
    Id:3457260
    I play on a Samsung galaxy 7s edge
    Dear Player
    We will report your case to our developers. Thanks.

    Best Regards
    Betty

  11. #1526
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Fawaka View Post
    i Betty ,,id 4929081

    Need help

    i purchases 4 times at the magic stone box where I get specific heroes ,, and they gave me the new hero matchless hammer , since then the magic stone box don't change anymore I can't get Hercules or steel champion ,,


    I won a ask to the magic stone box for the specific heroes is it a weekly hot sale or monthly hot sale ,, because since the matchless hammer came out the ,magic stone box stops changing
    Dear Player
    This is Heroes Arena forum. Please start a new thread here on our Heroes Charge forum. Thanks.
    http://forum.ucool.com/forumdisplay....In-game-Issues

    Best Regards
    Betty

  12. #1527
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    https://ibb.co/csjoib
    https://ibb.co/g5pzpG
    https://ibb.co/frjX9G
    https://ibb.co/bKPzpG
    Here you go...
    Chance or cheat?
    5 people in same team four times in a row...
    The main reason is not 3+2...
    It is because they use a pattern
    Like when they are matched ,first guy tap start game on 15 seconds,
    Second guy tap on 18 seconds,
    The other on 21...
    So they know if they are together or not.

    And one more thing,
    Emojies dont work since the last update
    Dear Player
    It seems that the game doesn't have rules to divide 3-man team and 2-man team into different sides. We've just asked developers to see if they will add this rule to the game. Thank you.

    Best Regards
    Betty

  13. #1528
    Bronze Member Contributor Level 4
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    It wouldve been great if we could choose a profile photo from gallery,
    Instead of choosing from facebook

  14. #1529
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    It wouldve been great if we could choose a profile photo from gallery,
    Instead of choosing from facebook
    Dear Player
    It will not probably be implemented. Because it's hard to examine if the profile pic would not offend other players. And some players would concern their privacy because it will require users' albume access permission. Thanks.

    Best Regards
    Betty

  15. #1530
    Iron Member Contributor Level 2
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    Dear Betty, my account is 10031277
    I found the activeness count failed again and resulted cannot open the last chest. I have already finished all the task except spending the diamond, pls help

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