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Thread: Report bugs and Feedback

  1. #1921
    Platinum Member Contributor Level 8
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    Quote Originally Posted by Betty View Post
    Dear Player
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country. So your passport record or flight ticket is needed to prove that you've been there when you created one of both accounts . You can send the screenshots via PM. Thanks.

    Best Regards
    Betty
    so this confirms the servers are ...bleh.. and have been causing me 200-400 MS because of how they communicate with each other.. there's
    a) too many
    b) no central servers that we all connect to

  2. #1922
    Iron Member Contributor Level 2
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    Ok cảm ơn bạn

  3. #1923
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by RwbyRave View Post
    so this confirms the servers are ...bleh.. and have been causing me 200-400 MS because of how they communicate with each other.. there's
    a) too many
    b) no central servers that we all connect to
    Dear Player
    Where do you connect the game from please? And please make sure that you select your own country's flag because it will affect your connection speed in some sitautions. Thanks.

    Best Regards
    Betty

  4. #1924
    Iron Member Contributor Level 2
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    Betty làm ơn giúp bạn tôi lấy lại tài khoản.
    Tài khoản cần lấy lại id 13106041.
    Tài khoản thấy trên điện thoại 23668910.

  5. #1925
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Phanthong View Post
    Betty làm ơn giúp bạn tôi lấy lại tài khoản.
    Tài khoản cần lấy lại id 13106041.
    Tài khoản thấy trên điện thoại 23668910.
    Dear Player
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

  6. #1926
    Iron Member Contributor Level 2
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    Thank you very much

  7. #1927
    Iron Member Contributor Level 2
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    Freeze screen still happened a lot after the new version. Sorry, I lose the temper to play this game and will quit definitely if no improvement

  8. #1928
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Newsskin View Post
    Freeze screen still happened a lot after the new version. Sorry, I lose the temper to play this game and will quit definitely if no improvement
    Dear Player
    Sorry for the inconvenience. Could you tell us your device model, operation system version and Account ID to check please? Thanks.

    Best Regards
    Betty

  9. #1929
    Bronze Member Contributor Level 3
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    when i choose hero, the game display a bit slower than my act.




  10. #1930
    Iron Member Contributor Level 2
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    ID no. 10031277
    Redmi Note 4X
    Android 7.0NRD90M

  11. #1931
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by phamvinh88 View Post
    when i choose hero, the game display a bit slower than my act.



    Dear Player
    It's normal. And it's network latency or the device doesn't have enough processing power to show it instantly.

    Best Regards
    Betty

  12. #1932
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Newsskin View Post
    ID no. 10031277
    Redmi Note 4X
    Android 7.0NRD90M
    Dear Player
    Please tell us your problem. Thanks.

    Best Regards
    Betty

  13. #1933
    Bronze Member Contributor Level 3
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    This version is too lag. Many player of our community said that.
    For example:
    ID : 20445130
    Phone: Mi Redmi 4x
    Said that game too lag. Please fix this.

  14. #1934
    Iron Member Contributor Level 2
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    Far as is see its device orientated as to why the game lags/freezes....download cache cleaner app for android and clear all cache data for all apps, drop quality in game settings to Low, make sure no other apps running in the background....other than that your phones specs are just not good enough to play

  15. #1935
    Iron Member Contributor Level 2
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    Quote Originally Posted by Betty View Post
    Dear Player
    Please tell us your problem. Thanks.

    Best Regards
    Betty
    Often freeze screen after last big update

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