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Thread: Report bugs and Feedback

  1. #1486
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Akatosh View Post
    hello I need help with my heroes arena account, I install the game on my new cell phone and by mistake I overwrite the data of the new account in my main account. I hope you can help me.

    Main account: 2522704
    Server: America

    New account ID: 14005642
    Server: America
    Dear Player
    We are sorry that both accounts were registered from different country that we need some proof which can prove the ownership of your account please? You send a PM to me for sensitive information such as flight ticket or visa record. Thanks.

    Best Regards
    Betty

  2. #1487
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    Quote Originally Posted by Betty View Post
    Dear Player
    We are sorry that both accounts were registered from different country that we need some proof which can prove the ownership of your account please? You send a PM to me for sensitive information such as flight ticket or visa record. Thanks.

    Best Regards
    Betty
    It's ready look PM

  3. #1488
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    User ID: 13497787
    BUG (Error in daily quest) :

    Good day!

    I would like to report a BUG, ​​3 days ago I can't claim the last treasure chest of the daily missions.

    The error is in the 3rd ranked mission. When I win the 1st or 2nd, the number 3 is automatically marked as "claimed" but doesn't give me any prize, no chest.

    And when I win a 3rd ranked, it doesn't give me anything at all, no points , and I can not reach the necessary points (200 points) to claim the last chest.

    Please fix that error.
    Everything was normal 3 days ago, I don't know what happened.

    Regards.

  4. #1489
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    Betty porque hay tanto lag en el juego?

  5. #1490
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LuDaN View Post
    User ID: 13497787
    BUG (Error in daily quest) :

    Good day!

    I would like to report a BUG, ​​3 days ago I can't claim the last treasure chest of the daily missions.

    The error is in the 3rd ranked mission. When I win the 1st or 2nd, the number 3 is automatically marked as "claimed" but doesn't give me any prize, no chest.

    And when I win a 3rd ranked, it doesn't give me anything at all, no points , and I can not reach the necessary points (200 points) to claim the last chest.

    Please fix that error.
    Everything was normal 3 days ago, I don't know what happened.

    Regards.
    Dear Player
    It could be that it's automatically delivered. Do you remember what the reward was so that we could check your game log and see if you received it or not. Thanks.

    Best Regards
    Betty

  6. #1491
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by NewDay View Post
    Betty porque hay tanto lag en el juego?
    Dear Player
    Sorry for the inconvenience. Could you tell us your account id so that we could check the network condition between you and our servers please? Thanks.

    Best Regards
    Betty

  7. #1492
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    Hi i had a request,
    The heroes and skills buyable with shards are only changed every season i think...
    Can you please make it weakly?

  8. #1493
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    Quote Originally Posted by LuDaN View Post
    User ID: 13497787
    BUG (Error in daily quest) :

    Good day!

    I would like to report a BUG, ​​3 days ago I can't claim the last treasure chest of the daily missions.

    The error is in the 3rd ranked mission. When I win the 1st or 2nd, the number 3 is automatically marked as "claimed" but doesn't give me any prize, no chest.

    And when I win a 3rd ranked, it doesn't give me anything at all, no points , and I can not reach the necessary points (200 points) to claim the last chest.

    Please fix that error.
    Everything was normal 3 days ago, I don't know what happened.

    Regards.
    Yes i have the same issue

  9. #1494
    Bronze Member Contributor Level 3
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    Quote Originally Posted by Betty View Post
    Dear Player
    It could be that it's automatically delivered. Do you remember what the reward was so that we could check your game log and see if you received it or not. Thanks.

    Best Regards
    Betty
    Good day dear Betty !


    Today I could claim everything, however 3 days before I couldnt because of the error. Attached screenshots of 3 days ago.

    1 - copia.jpg
    2 - copia.jpg


    Is it possible to recover the missing reward of 3 days ago? I really like this game although I'm a little new.

    Greetings.

    EDIT ! :

    Today, January 14, the same bug happened again, I won 1 qualifying and it was marked as "reclaimed" the 3rd qualifying quest.
    With today will be 4 days that I can't claim the last chest for lack of points due to this error.

    PLEASE, a solution :/
    They are already 4 days with this error (10,11,12 and 14 January)
    Last edited by LuDaN; 01-14-2018 at 11:50 AM. Reason: The error occurred again (4th time in this month)

  10. #1495
    New Comers Contributor Level 1
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    user id : 5596882
    device model : oppo a37

    my game gets so laggy when my ranked tier reached gold. my ping is green.
    i played most of moba on android and i havent encountered such as this problem.

  11. #1496
    Bronze Member Contributor Level 4
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    Hi betty,
    I have a suggestion to solve the 3+2 matching problem,
    How about make it that :
    if the red team has two sovereigns and three masters...
    The blue team should have the same amount too
    Or nearly the same

  12. #1497
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    Hi i had a request,
    The heroes and skills buyable with shards are only changed every season i think...
    Can you please make it weakly?
    Dear Player
    We will let our production team know. But it's manually configurated that we may not have enough men to work on it weekly. Thanks.

    Best Regards
    Betty

  13. #1498
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by LuDaN View Post
    Good day dear Betty !


    Today I could claim everything, however 3 days before I couldnt because of the error. Attached screenshots of 3 days ago.

    1 - copia.jpg
    2 - copia.jpg


    Is it possible to recover the missing reward of 3 days ago? I really like this game although I'm a little new.

    Greetings.

    EDIT ! :

    Today, January 14, the same bug happened again, I won 1 qualifying and it was marked as "reclaimed" the 3rd qualifying quest.
    With today will be 4 days that I can't claim the last chest for lack of points due to this error.

    PLEASE, a solution :/
    They are already 4 days with this error (10,11,12 and 14 January)
    Dear Player
    Our developer told us that it's a display problem. Players should have received the rewards. Thanks.

    Best Regards
    Betty

  14. #1499
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by OmEn View Post
    user id : 5596882
    device model : oppo a37

    my game gets so laggy when my ranked tier reached gold. my ping is green.
    i played most of moba on android and i havent encountered such as this problem.
    Dear Player
    Sorry for the inconvenience. We will forward your case to our developers. Thanks.

    Best Regards
    Betty

  15. #1500
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Zzzoom View Post
    Hi betty,
    I have a suggestion to solve the 3+2 matching problem,
    How about make it that :
    if the red team has two sovereigns and three masters...
    The blue team should have the same amount too
    Or nearly the same
    Dear Player
    If it's still happening. Please capture a screenshot which shows both teams' players. And please let us know which team is the 3+2 team so that we could provide more samples for our production team and developers. Thanks.

    Best Regards
    Betty

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