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Thread: Report bugs and Feedback

  1. #1261
    Iron Member Contributor Level 2
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    Eso es suerte o simplemente se coordinan para quedar los 5 eso es fácil de hacer, en cuanto a lo de que usan gameguardian, aqui yo hice un reporte igual cuando eran del clan INF (ahora KGS), stormzera, will y todos esos hacían demasiado daño teniendo un nivel muy bajo incluso will me llego a hacer 10.000 de daño subí captura de pantalla y aquí solo dijeron que era normal, dijeron también que no se podía hackear el juego que si eso llegara a pasar el juego se les cerraba automáticamente.

  2. #1262
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Mykufi View Post
    Game is broken cannot play. =( I start ranked match then half the team can not move after about 15 seconds. Restarting game does not fix. lose game and lose 5 credit..it's happened in 2/3 games. The other game also bug.. (Both teams win).
    Dear Player
    Sorry for the inconvenience. The problem should have been fixed by now. Thanks.

    Best Regards
    Betty

  3. #1263
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shemyiaza View Post
    Bug : i didnt get the invitation pack.. I invited 7 friends and didnt get that pack
    Name: Sve
    Dear Player
    Please tell us both you and your friends account id or in-game name to check. And how many successful invites does the game show please? Thanks.

    Best Regards
    Betty

  4. #1264
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by King Dragonhoff View Post
    Hola Betty.

    Creo que el Top 3 de America está utilizando GameGuardian su nombre es KGS Midnight, luché contra él y gané pero en vez de aparecer en su perfil que perdió aparece que gano además que en el partido parecía ser controlado por la IA fue un partido demasiado fácil para ser top y estaba junto con todo su clan. (REVISEN SUS PARTIDOS ANTERIORES YA QUE ELLOS JUEGAN MITAD GAME GUARDIAN MITAD ELLOS JUNTOS)
    Dear Player
    Please check the in-game name again. We could not find any matches with the name KGS Midnight. Thanks.

    Best Regards
    Betty

  5. #1265
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by King Dragonhoff View Post
    Y por cierto, ¿Cómo es posible que si solo puedes invitar 3 amigos a jugar ranked en vez de estar 3 KGS juegan los 5 completos?

    Yo también quiero jugar así para tener más ventaja.

    Ya que la mayoría del tiempo juego solo yo.
    Dear Player
    We are sorry that we have temporarily shut down the in-game anti-cheating check. But we search severe cheating users every day. Maybe he changed his name but if his record reaches our criteria, he will get banned the next day. Thanks.

    Best Regards
    Betty

  6. #1266
    Iron Member Contributor Level 1
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    Quote Originally Posted by Betty View Post
    Dear Player
    Please check the in-game name again. We could not find any matches with the name KGS Midnight. Thanks.

    Best Regards
    Betty

    La ID de KGS Midnight es: 9083400.
    Y también SKG Alucard su ID es: 7900437.

    Revisen sus partidas anteriores porque juegan mitad normal y mitad contra bots.
    Have a nice day!

  7. #1267
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    User ID:1139647
    Suggestion or BUG:it does not let me use the fragments
    Device Model(for BUG):LG K4 LT
    I've won the fragments for the new Spyre skin and it will not let me use them
    Plis help me

  8. #1268
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by TeyuxDD View Post
    User ID:1139647
    Suggestion or BUG:it does not let me use the fragments
    Device Model(for BUG):LG K4 LT
    I've won the fragments for the new Spyre skin and it will not let me use them
    Plis help me
    Dear Player
    You got 43 pieces of fragments. So you cannot use them yet. Thanks.

    Best Regards
    Betty

  9. #1269
    Bronze Member Contributor Level 4
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    Thank you very much

  10. #1270
    Iron Member Contributor Level 1
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    I was going to enter the game and I get the notification '' The account has been disabled '' and I have not committed any fault.

    ID: 2226393

  11. #1271
    Bronze Member Contributor Level 4
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    Hi ,
    Releasing Angel of vengeance’s ultimate skill cannot hit an enemy hero if there is an another enemy hero between you and him,is this a bug or should it be like that?
    And one more thing,
    Releasing his ult will not give you stack if enemy dies far from the hero,even if it was killed by the skill

  12. #1272
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    Why i always get to fight kuffi with team of noobs with me, i got more than 20 lose in rank becuz of this, i started to play the game after reading that it is a fair play game, not only feeding the first becuz you cant find him matches.
    Last night i stayed over 45 min without a match, why can't he wait to find someone at the same lvl.
    I wish that the game go back to fair play game or i just delete it.
    Hope to see result soon.

  13. #1273
    Iron Member Contributor Level 1
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    ID : 9978228

    Hi UCOOL Admin,

    There are 4 thing that I want you to make this game better.

    1. Add fixed touchnin setting, just like in other 5 vs 5 game.

    2. Lower graphic resource in order to make this game much faster.

    3. Disable display like Triple Kill, Double Kill. This anonyng me in this game.

    4. There are delay time in notification, after kill or be killed the notification take about 1 or 2 second in display.

    Thanks a lot for your game, and I hope will be bring big fix in next update.

    Regards,

    RN4MTK

    Device : Redmi Note 4 MTK

  14. #1274
    Iron Member Contributor Level 1
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    New item passives don't work.
    Glor bow doesn't add damage equal to 3% mana
    and the Sharp spear pierce doesn't increase per level.

    ID: 731165
    BUG
    Nvidia Shield tablet

  15. #1275
    Iron Member Contributor Level 1
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    Why does each time I try to enter the game it comes out '' Your account has been disabled ''? I was the Top 1 of Venezuela and I no longer appear. With whose permission do you disable accounts? The worst thing is that they do not even tell why, I've been in this problem for 1 week and I've already sent messages about my problem in the forums and on facebook and they still do not review it or give answers. I had all the heroes and I only needed 3 Skins with runes lvl 4 and a lot of time in the game was also Diamond 1. So? ._.

    ID: 2226393
    Server: America.

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