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Thread: Problem on contact with game

  1. #16
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try open the following links with your device and see if you are able to open all of them. And please check your device's ip by googling "IP address" or here http://ip-lookup.net/ and then tell us your IP address with your Account ID. And our engineers will check what went wrong with the connection. Thanks.
    https://hp1.ucimg.co/version.txt
    https://hp3.ucimg.co/version.txt
    https://hp5.ucimg.co/version.txt
    https://hp7.ucimg.co/version.txt
    https://hp8.ucimg.co/version.txt
    https://hp9.ucimg.co/version.txt
    https://protest.ucimg.co
    https://hc.ucool.com/version.txt

    Best Regards
    Betty
    Yesterday I got massage when I want to open ucool forum it say the administrator has banned my IP a dress what's that mean and what's your administrator problem? Are you guy's trying to take my game?

  2. #17
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try open the following links with your device and see if you are able to open all of them. And please check your device's ip by googling "IP address" or here http://ip-lookup.net/ and then tell us your IP address with your Account ID. And our engineers will check what went wrong with the connection. Thanks.
    https://hp1.ucimg.co/version.txt
    https://hp3.ucimg.co/version.txt
    https://hp5.ucimg.co/version.txt
    https://hp7.ucimg.co/version.txt
    https://hp8.ucimg.co/version.txt
    https://hp9.ucimg.co/version.txt
    https://protest.ucimg.co
    https://hc.ucool.com/version.txt

    Best Regards
    Betty
    This my IP a dress(http://m.imgur.com/FVm9Fz1)

  3. #18
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please try open the following links with your device and see if you are able to open all of them. And please check your device's ip by googling "IP address" or here http://ip-lookup.net/ and then tell us your IP address with your Account ID. And our engineers will check what went wrong with the connection. Thanks.
    https://hp1.ucimg.co/version.txt
    https://hp3.ucimg.co/version.txt
    https://hp5.ucimg.co/version.txt
    https://hp7.ucimg.co/version.txt
    https://hp8.ucimg.co/version.txt
    https://hp9.ucimg.co/version.txt
    https://protest.ucimg.co
    https://hc.ucool.com/version.txt

    Best Regards
    Betty
    My brother is studies on Russia he is able to open my game without any problems but I can't open it what is the problem?

  4. #19
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    It could be that your Internet Service Provider blocked IPs. So I suggested above that you contact your ISP and tell them that you cannot connect to our game and ask them to check your network data and fix it. Before the problem is fixed, you can search and download VPN service which would help you connect to the game. Some VPN services are and some are paid. Thanks.

    Best Regards
    Betty

  5. #20
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    I don't understand the meaning of ISP

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Oh, I am sorry. I mean your Mobile Network Operator who provides you 3G/4G data. You may also try switch to WiFi signal and see if it would work. Thanks.

    Best Regards
    Betty

  7. #22
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Oh, I am sorry. I mean your Mobile Network Operator who provides you 3G/4G data. You may also try switch to WiFi signal and see if it would work. Thanks.

    Best Regards
    Betty
    Betty you don't tell me what's your administrator problem? Why he banned my IP A dress yesterday and he open it today? Is there something wrong on your system?

  8. #23
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Leader Snow View Post
    Betty you don't tell me what's your administrator problem? Why he banned my IP A dress yesterday and he open it today? Is there something wrong on your system?
    Dear Leader,
    Thanks for your coming back, would you please let me know if there's still problem with your game play? Thanks and Happy New Year.
    Best Regards,
    Betty

  9. #24
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    Quote Originally Posted by Betty View Post
    Dear Leader,
    Thanks for your coming back, would you please let me know if there's still problem with your game play? Thanks and Happy New Year.
    Best Regards,
    Betty
    Yeah I check everything my contact very good and the game didn't open yet I have playing another game and it's work but your didn't open

  10. #25
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    I let my friends from Russia playing and doing daily for me and the game is work but on my country didn't open please check your service if you block our country from log in the game because another player's from my country have the same problem

  11. #26
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    @leader Snow - come on man, Betty is telling you something simple "the problem with the connection is not on our side, check your side" ...and it appears to be real as you can see from Russia there is no problem

    you play on your phone - call contact /support - the one that sold the phone/contract and tell them exactly this "i can not connect to this game, can you look into this issues?"

    alternative ... you can go to a store which has WiFi and the chances are high that the game will work

  12. #27
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    Quote Originally Posted by norbert View Post
    @leader Snow - come on man, Betty is telling you something simple "the problem with the connection is not on our side, check your side" ...and it appears to be real as you can see from Russia there is no problem

    you play on your phone - call contact /support - the one that sold the phone/contract and tell them exactly this "i can not connect to this game, can you look into this issues?"

    alternative ... you can go to a store which has WiFi and the chances are high that the game will work
    I did all that buddy but didn't work there's many of my family playing the game and have same problem also I ask my friends from UAE it's close to my country also same problem

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We don't ban player IPs. And I didn't heard any case that we banned the player's IP. Thanks.

    Best Regards
    Betty

  14. #29
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We don't ban player IPs. And I didn't heard any case that we banned the player's IP. Thanks.

    Best Regards
    Betty
    Can you open my game from the same IP of my country?

  15. #30
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    Hi betty the game is already open thanks for help😊💝

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