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Thread: Betty Help

  1. #16
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by MS13 View Post
    Where I find PM?
    Dear Leader
    If you use PC. You can see the Private Message option when you click my name. And then you can send PM to me. Thanks.

    Best Regards
    Betty

  2. #17
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  3. #18
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Oops, I am sorry. I just noticed that you didn't tell us your old account's in-game. We need it to find your account. If the account id you gave is the old account. Please tell us the new one you see on your phone now and then we will be able to re-link your account. Thanks.

    Best Regards
    Betty
    Last edited by Betty; 12-14-2016 at 02:24 AM.

  4. #19
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Oops, I am sorry. I just noticed that you give tell us your old account's in-game. We need it to find your account. If the account id you gave is the old account. Please tell us the new one you see on your phone now and then we will be able to re-link your account. Thanks.

    Best Regards
    Betty
    New: 27038918

  5. #20
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    nevermind, apparently missed the reply

  6. #21
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We are so sorry that our admin suspects that you are not the account owner that he refuses to re-link the account. Thanks.

    Best Regards
    Betty

  7. #22
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    Guys if your closesing all severs what is going to happen to our games ?????

  8. #23
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We are so sorry that our admin suspects that you are not the account owner that he refuses to re-link the account. Thanks.

    Best Regards
    Betty
    I ask EMBER to remove all phones and computer which contact my account cause I have seen many change on my gems and gold coins before that I was have problem on my game and I ask someone to help me he said to help you should give me screenshot for your ID mode and payment record I give him waiting the help but I see nothing when I told ember the problem he delete all phones and computer which contact my account and I find game LV 1 I told him to relink my account but he did nothing you guy's has give me the LV 1 I want my account that's my account LV 103 I have screenshot front game like proof to me I give you payment record my game on IOS but I link it with Gmail cause I change my phone

  9. #24
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    The decision was made by Ember. So I have to follow that decision. Please send in-game support if you have any questions on this issue. Thanks.

    Best Regards
    Betty

  10. #25
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The decision was made by Ember. So I have to follow that decision. Please send in-game support if you have any questions on this issue. Thanks.

    Best Regards
    Betty
    I want my account back you take it from me and I want it back

  11. #26
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    Quote Originally Posted by Betty View Post
    Dear Leader
    The decision was made by Ember. So I have to follow that decision. Please send in-game support if you have any questions on this issue. Thanks.

    Best Regards
    Betty
    If you can't help why you work then? I'm 10 day's inactive because of you I said there is someone playing on my game cause I see many change on it and you take the account which I spend my life on it what is the damn ucool problem? That's why all quit your stolen them account to you

  12. #27
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    Ucool

    I send proof account and you didn't help

  13. #28
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by MS13 View Post
    I send proof account and you didn't help
    Dear Leader
    I am sorry about that. But I cannot override Ember or our admin's decision. Thanks.

    Best Regards
    Betty

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