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Thread: Billing charged twice

  1. #1
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    Billing charged twice

    Dear Admin,
    I have been charged twice for the Heroic Package Forest Fairy $99.9
    Please check.
    #1 :
    Order number: GPA.1341-6519-6295-82131
    Order date: 31-Oct-2016 00:02:32 MYT
    Item Price
    Heroic Package (Heroes Charge HD) RM419.99
    Tax: RM0.00
    Total: RM419.99

    #2 :
    Order number: GPA.1348-1649-7850-34621
    Order date: 31-Oct-2016 00:07:02 MYT
    Item Price
    Heroic Package (Heroes Charge HD) RM419.99
    Tax: RM0.00
    Total: RM419.99

    Thanks

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shawnlut View Post
    Dear Admin,
    I have been charged twice for the Heroic Package Forest Fairy $99.9
    Please check.
    #1 :
    Order number: GPA.1341-6519-6295-82131
    Order date: 31-Oct-2016 00:02:32 MYT
    Item Price
    Heroic Package (Heroes Charge HD) RM419.99
    Tax: RM0.00
    Total: RM419.99

    #2 :
    Order number: GPA.1348-1649-7850-34621
    Order date: 31-Oct-2016 00:07:02 MYT
    Item Price
    Heroic Package (Heroes Charge HD) RM419.99
    Tax: RM0.00
    Total: RM419.99

    Thanks
    Dear Leader
    Sorry for the inconvenience, sometimes there's a delay for google orders. It just takes time to be cleared. If it is not an intended order, you can just ask Google to cancel it for you. If you would like to wait for the goods, please check again in some hours. Thanks.

    Best Regards
    Betty

  3. #3
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    I have already received the items, but now i have been charged twice for the same item/package of $99.9.
    How could I possibly bought the $99.9 package twice since you Ucool allowed only purchase once.
    I already sent a request to Google but Google told me to get help from you.

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shawnlut View Post
    I have already received the items, but now i have been charged twice for the same item/package of $99.9.
    How could I possibly bought the $99.9 package twice since you Ucool allowed only purchase once.
    I already sent a request to Google but Google told me to get help from you.
    Dear Leader
    It could be caused by a bug which could happen in extreme situations. We are sorry that we don't issue refunds even if the order is double charged. Once your second payment is cleared, the system will deliver the goods to you again. Thanks.

    Best Regards
    Betty

  5. #5
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    Billing charged twice on same item

    Betty. I too have the same issue. Purchased same package of heroic package of $99.9USD twice. How do I get a refund?

    Order number: GPA.1385-6235-5147-44772
    Order date: Nov 1, 2016 10:46:53 AM SGT
    Item Price
    Heroic Package (Heroes Charge) $139.98
    Total: $139.98
    (Includes GST of $0.00)


    Order number: GPA.1368-3348-7563-50023
    Order date: Nov 1, 2016 10:46:04 AM SGT
    Item Price
    Heroic Package (Heroes Charge) $139.98
    Total: $139.98

    Does this mean i shud receive same package twice? If that is the case then I am fine with it.
    Last edited by JayRed85; 11-01-2016 at 08:42 AM. Reason: Edit

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JayRed85 View Post
    Betty. I too have the same issue. Purchased same package of heroic package of $99.9USD twice. How do I get a refund?

    Order number: GPA.1385-6235-5147-44772
    Order date: Nov 1, 2016 10:46:53 AM SGT
    Item Price
    Heroic Package (Heroes Charge) $139.98
    Total: $139.98
    (Includes GST of $0.00)


    Order number: GPA.1368-3348-7563-50023
    Order date: Nov 1, 2016 10:46:04 AM SGT
    Item Price
    Heroic Package (Heroes Charge) $139.98
    Total: $139.98

    Does this mean i shud receive same package twice? If that is the case then I am fine with it.
    Dear Leader
    Yes, and we've delivered the second Heroic Package to you. Thanks.

    Best Regards
    Betty

  7. #7
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    Betty, did you read my PM ???
    Waiting for your reply.

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shawnlut View Post
    Betty, did you read my PM ???
    Waiting for your reply.
    Dear Leader
    Please make an order and leave it as unpaid status. And then contact us again and our admin will be able to deliver the new order manually to you. Thanks.

    Best Regards
    Betty

  9. #9
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    Betty,
    Can you explain further in details by this statement "make an order and leave it as unpaid status" ???
    Thanks.

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shawnlut View Post
    Betty,
    Can you explain further in details by this statement "make an order and leave it as unpaid status" ???
    Thanks.
    Dear Leader
    Just stop and don't confirm the order when you reach the final step before you pay the order. Thanks.

    Best Regards
    Betty

  11. #11
    Iron Member Contributor Level 2
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    Betty,
    I followed your instruction already.
    So. what is next ??
    Thanks.

  12. #12
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    Dear Admin,
    I have been charged twice for the Heroic Package $99.9
    Please check.

    # 23.Eki.2016 21:36

    Miktar

    Öğe

    Fiyat (TRY)

    1

    Heroic Package (Heroes Charge)

    309,99*₺

    Ara toplam

    309,99*₺

    Vergi

    0,00*₺

    Toplam

    309,99*₺

    Ödeme yöntemi

    Visa  • • • 4284

    İşlem Kimliği

    GPA.1363-3674-0658-56221

    Satıcı

    uCool
    Unit 11, 9/F Wayson Comm Bldg
    28 Connaught Rd West
    Aberdeen
    Hong Kong

    #
    23.Eki.2016 21:36

    Miktar

    Öğe

    Fiyat (TRY)

    1

    Heroic Package (Heroes Charge)

    309,99*₺

    Ara toplam

    309,99*₺

    Vergi

    0,00*₺

    Toplam

    309,99*₺

    Ödeme yöntemi

    Visa  • • • 4284

    İşlem Kimliği

    GPA.1342-0073-6102-36047

    Satıcı

    uCool
    Unit 11, 9/F Wayson Comm Bldg
    28 Connaught Rd West
    Aberdeen
    Hong Kong

  13. #13
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by shawnlut View Post
    Betty,
    I followed your instruction already.
    So. what is next ??
    Thanks.
    Dear Leader
    Thank you for being patient with us. And we've just delivered your new order now. Thanks.

    Best Regards
    Betty

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Lokart View Post
    Dear Admin,
    I have been charged twice for the Heroic Package $99.9
    Please check.

    # 23.Eki.2016 21:36

    Miktar

    Öğe

    Fiyat (TRY)

    1

    Heroic Package (Heroes Charge)

    309,99*₺

    Ara toplam

    309,99*₺

    Vergi

    0,00*₺

    Toplam

    309,99*₺

    Ödeme yöntemi

    Visa  • • • 4284

    İşlem Kimliği

    GPA.1363-3674-0658-56221

    Satıcı

    uCool
    Unit 11, 9/F Wayson Comm Bldg
    28 Connaught Rd West
    Aberdeen
    Hong Kong

    #
    23.Eki.2016 21:36

    Miktar

    Öğe

    Fiyat (TRY)

    1

    Heroic Package (Heroes Charge)

    309,99*₺

    Ara toplam

    309,99*₺

    Vergi

    0,00*₺

    Toplam

    309,99*₺

    Ödeme yöntemi

    Visa  • • • 4284

    İşlem Kimliği

    GPA.1342-0073-6102-36047

    Satıcı

    uCool
    Unit 11, 9/F Wayson Comm Bldg
    28 Connaught Rd West
    Aberdeen
    Hong Kong
    Dear Leader
    Sorry for the inconvenience ,and we apologize that we don't issue refunds once the order is made. Please let us know if you would like to receive both orders. And if you would like a refund, please contact google play and ask them to cancel the double charged part for you. Thanks.

    Best Regards
    Betty

  15. #15
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    I want to order

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