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Thread: Items not received

  1. #1
    Gold Member Contributor Level 6
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    Items not received

    Hi Betty.

    Ive made 2 purchases which should entitle me to the wheel of fortune tokens and some Jack o lantern. Can you please deliver them ASAP before the Halloween event ends?

    Order number: GPA.1393-9460-6712-34717
    Order date: Nov 2, 2016 10:29:23 PM SGT
    Item Price
    Heroic Sack (Heroes Charge) $6.98
    Total: $6.98


    Order number: GPA.1384-7275-5368-44319
    Order date: Nov 2, 2016 10:29:39 PM SGT
    Item Price
    Heroic Box (Heroes Charge) $27.99
    Total: $27.99


    Kindly deliver these items ASAP before the event ends.

    Thanks.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JayRed85 View Post
    Hi Betty.

    Ive made 2 purchases which should entitle me to the wheel of fortune tokens and some Jack o lantern. Can you please deliver them ASAP before the Halloween event ends?

    Order number: GPA.1393-9460-6712-34717
    Order date: Nov 2, 2016 10:29:23 PM SGT
    Item Price
    Heroic Sack (Heroes Charge) $6.98
    Total: $6.98


    Order number: GPA.1384-7275-5368-44319
    Order date: Nov 2, 2016 10:29:39 PM SGT
    Item Price
    Heroic Box (Heroes Charge) $27.99
    Total: $27.99


    Kindly deliver these items ASAP before the event ends.

    Thanks.
    Dear Leader
    Sorry for the inconvenience. Sometimes google orders will have a delay up to 4 to 5 hours. Please contact us again if you still don't receive your order. Thanks.

    Best Regards
    Betty

  3. #3
    Gold Member Contributor Level 6
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    I have gotten the gems but I have yet to receive the event rewards. It is on the app side Betty.

  4. #4
    New Comers
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    I got the same problem, i already paid it and recieved nothing yet ... it was about 5 hours ago :c
    Order number: GPA.1370-5906-7369-81921
    Order date: Nov 3, 2016 10:08:42 AM MEZ

    Edit: I've sent you personal message with my Account Number and a screenshot Betty!

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by JayRed85 View Post
    I have gotten the gems but I have yet to receive the event rewards. It is on the app side Betty.
    Dear Leader
    Could you tell us your account id to check please? And please tell us which date's event reward so that we can check. Thanks.

    Best Regards
    Betty

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Rayaku View Post
    I got the same problem, i already paid it and recieved nothing yet ... it was about 5 hours ago :c
    Order number: GPA.1370-5906-7369-81921
    Order date: Nov 3, 2016 10:08:42 AM MEZ

    Edit: I've sent you personal message with my Account Number and a screenshot Betty!
    Dear Leader
    Sorry for the delay, we've just delivered the Gems to you and it will arrive soon. Thanks.

    Best Regards
    Betty

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