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Thread: Did not receive Heroic Chest.

  1. #1
    New Comers
    Join Date
    Sep 2016
    Posts
    2
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    5

    Did not receive Heroic Chest.

    I bought the heroic chest this morning and have not received it.

    Name: ShawnGunn
    Account ID: 26448369
    Server: 137


    I tried the support button , but it just locked the game up
    Attached Images Attached Images

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,278
    Rep Power
    10
    Dear Leader,

    Your payment is very important to us and will be treated with our full attention. We understand the need to delivery Gems to your account quickly, and in most circumstances we do so within a minute. For technical reason, it may have some delay for the delivery. And in response to your inquiry, we have checked the delivery log and confirmed the successful delivery of your gems now.
    We appreciate your patience as we together attempt to resolve this issue.

    Best Regards,
    Betty

  3. #3
    New Comers
    Join Date
    Sep 2016
    Posts
    2
    Rep Power
    5
    Thank You for taking care of the situation , I received the pack

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