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Thread: Bought 99 $ Heroic pack

  1. #1
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    Arrow Bought 99 $ Heroic pack

    Hello, i bought this heroic pack for new hero updated today, rose fencer. but i never received this in the mail, and the transaction has gone thru. please check and help me with this, as i only bought this as i need the gems!

    Server 185
    Username: * soLo ^_^
    25584436 Account ID

    Kind Regards
    Rinor

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by soLo-dA-k1Ng View Post
    Hello, i bought this heroic pack for new hero updated today, ghost knight. but i never received this in the mail, and the transaction has gone thru. please check and help me with this, as i only bought this as i need the gems!

    Server 185
    Username: * soLo ^_^
    25584436 Account ID

    Kind Regards
    Rinor
    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

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    ordre-id: MH1T3FMLYQ
    Sequence Number: 1-157128994

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by soLo-dA-k1Ng View Post
    ordre-id: MH1T3FMLYQ
    Sequence Number: 1-157128994
    Dear Leader
    Sorry for the inconvenience. We need to check the screenshot of the order in iTunes History. Thanks.

    Best Regards
    Betty

  5. #5
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    I dont understand this itunes history, i am on android, can you please give me further instructions for androind? thanks

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by soLo-dA-k1Ng View Post
    I dont understand this itunes history, i am on android, can you please give me further instructions for androind? thanks
    Dear Leader
    For google orders, please check your gmail and see if you receive Google's receipt email. And copy and paste the receipt number here so that we can check for you. Thanks.

    Best Regards
    Betty

  7. #7
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    Ordrenummer: GPA.1369-4069-2416-87367

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by soLo-dA-k1Ng View Post
    Ordrenummer: GPA.1369-4069-2416-87367
    Dear Leader
    Sorry for the inconvenience. Sometimes google orders will have a delay up to 4 to 5 hours or even longer. And we saw that it arrived several hours ago. Thanks.


    Best Regards
    Betty



    Package:Heroic Package (10705)

    Basic and Bonus Gems:0 Gems

    Pay Type:Google IAP (7)

    Order Money:$99.90

    Pay Money:$99.90

    Order Number:67997048B58072F3

    Transaction ID:GPA.1369-4069-2416-87367

    Order IP:94.191.188.12 (DK)

    Order server:185 - Stormhold

    Order Date:2016-08-31 05:00:04 PST

    Pay Date:2016-08-31 05:00:13 PST

    Charge Date:2016-08-31 05:00:13 PST

    Payment Status:Successful

    Charge State:successful

  9. #9
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    Yes it did arrive, sorry

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