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Thread: Gems And Weekly Heroes on wrong account?

  1. #1
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    Gems And Weekly Heroes on wrong account?

    Hello..


    I bought weekly hero and all the daily gem cards on the new server suddenly whe ni log out and in i dont have any lvl gems or anything...

    i bought it with my main google account wowmarver@gmail.com and i dont have it on server 193 now..

    my account id on 193 isnt the same as it was before..

    Heroescharge1.jpg

  2. #2
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    the picture is the account id i bought gems and rose fencer on but now my account id on server 193 is 26455326

  3. #3
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    should be easy for you to attach it to my google account since its the one who got the payment receipt for the gems and rose fencer buy

  4. #4
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    If nothing done within an hour i Will ask for full refund in Google play since im allready many levels behind on New server and poor support

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Please copy and paste the Google order receipt here as well as telling us your account id on another server to check. Thanks.

    Best Regards
    Betty

  6. #6
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    Ordrenummer: GPA.1310-3755-9583-46386
    Ordrenummer: GPA.1367-9833-4305-91329
    Ordrenummer: GPA.1387-4540-6152-92726
    Ordrenummer: GPA.1378-8661-7726-63113

  7. #7
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    Pic ture is the id from the account i bought the things on and old and the first reply is where i want it

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by marver View Post
    Pic ture is the id from the account i bought the things on and old and the first reply is where i want it
    Dear Leader
    We need both the wrong and correct IDs to check. Do you mean that 4 orders were wrong pleaes?

    Best Regards
    Betty

  9. #9
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    It doesnt matter now. Have got refund in Google store..

    Maybe get better support for customers 1 reply a day is very slow.. and iF we have to write 10 times it takes 2 weeks before i could play

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