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Thread: Help to linking device please.

  1. #1
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    Help to linking device please.

    Quote Originally Posted by Ember View Post
    Let me know if you need more help.
    Hi @Ember i am a fan of your game and playing it whole a long time.
    Now i have bought a brand new android phone. i was using it with an iphone 4s.
    Long time ago i tried to connect the game to my friends phone. And only one time i tried it.
    After that i ulinked it.
    Now i want to link my new phone but it says "Already linked!"
    Can you help me?
    I do not want to start at begining
    i spent much time for this account.
    there are some screenshots for you
    i hope you can help me
    thanks




  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by dantesparda View Post
    Hi @Ember i am a fan of your game and playing it whole a long time.
    Now i have bought a brand new android phone. i was using it with an iphone 4s.
    Long time ago i tried to connect the game to my friends phone. And only one time i tried it.
    After that i ulinked it.
    Now i want to link my new phone but it says "Already linked!"
    Can you help me?
    I do not want to start at begining
    i spent much time for this account.
    there are some screenshots for you
    i hope you can help me
    thanks



    Dear Leader
    Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty

  3. #3
    Universal Leader Contributor Level 10 Yourself's Avatar
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Could you tell us your account id to check please? Thanks.

    Best Regards
    Betty
    Please check the screenshot that they attached and that you quoted ...
    ID: 15546585

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    Id: 15546585

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    We've un-linked the link between your Game Center and Google+ account. You can use the "Link A Device" feature to link your new Game Center/Google+ account again. Thanks.

    Best Regards
    Betty

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    Can you also please un-link my account from the previous google+ account so I can link to my new android phone? I forgot the passwort from google+

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    Universal Leader Contributor Level 10 Yourself's Avatar
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    Quote Originally Posted by BluKii View Post
    Can you also please un-link my account from the previous google+ account so I can link to my new android phone? I forgot the passwort from google+

    Name: []Scoop☆
    Player ID: 26120793
    This sound sketch.
    If you simply forgot your password, why don't you reset it? You should have a backup e-mail or security questions to help you get your google+ password again

  8. #8
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BluKii View Post
    Can you also please un-link my account from the previous google+ account so I can link to my new android phone? I forgot the passwort from google+

    Name: []Scoop☆
    Player ID: 26120793
    Dear Leader
    Logging in your old google+ account on your new device can help retrieve your old account on the device. Thanks.

    Best Regards
    Betty

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    Quote Originally Posted by Betty View Post
    Dear Leader
    Logging in your old google+ account on your new device can help retrieve your old account on the device. Thanks.

    Best Regards
    Betty
    As I said, I can't remember the passwort. I had an android tablet, where I also played HC a few times. But then it got broke and now it's been a while when I last used the google+ account. Now I got a new S7 and want to play HC on it, but can't remember the passwort.

  10. #10
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BluKii View Post
    As I said, I can't remember the passwort. I had an android tablet, where I also played HC a few times. But then it got broke and now it's been a while when I last used the google+ account. Now I got a new S7 and want to play HC on it, but can't remember the passwort.
    Dear Leader
    Sorry for the inconvenience. Please note that only Game center to Google+ link can be unlinked. Please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership.And please also switch to your old server and give us the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty

  11. #11
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Please note that only Game center to Google+ link can be unlinked. Please link or attach the screenshots of your purchase history here or by PM as a proof of account ownership.And please also switch to your old server and give us the new account id you see on your device. And then our admin will determine if he will re-link your account. Thanks.

    Best Regards
    Betty
    sent you a PM

  12. #12
    Platinum Member Contributor Level 8 Sarafina's Avatar
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    Quote Originally Posted by Yourself View Post
    This sound sketch.
    If you simply forgot your password, why don't you reset it? You should have a backup e-mail or security questions to help you get your google+ password again
    You haven't seen the dozens of other requests like this? And they oftentimes process the requests. I'm just left dumbfounded. There is one cs agent who does seem to check IP addresses and what not, and he/she shoots some of them down...which I think should happen more often.... Lol

  13. #13
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've un-linked the link between your Game Center and Google+ account. You can use the "Link A Device" feature to link your new Game Center/Google+ account again. Thanks.

    Best Regards
    Betty
    Thank you very much! it worked.

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by BluKii View Post
    sent you a PM
    Dear Leader
    Please create a new account on the same server on your new device. And then give us the new account id and our admin will see if we can change the email for you. Thanks.

    Best Regards
    Betty

  15. #15
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Please create a new account on the same server on your new device. And then give us the new account id and our admin will see if we can change the email for you. Thanks.

    Best Regards
    Betty
    http://imgur.com/OdjzN

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