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Thread: Help, I need to get my acc back

  1. #1
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    Help, I need to get my acc back

    Dear ucool,

    I was playing with 2 devices, but now I'm only with my iPhone and the other account was in my android. The problem is: In my account in android I'm vip 12 and in iPhone I'm just vip 8 and both are in the same server, server 180 Brendj Peak. So, I want to switch accounts, because I spent lot of money in my account "Ryth".

    I want to get back my account, switch my android acc to iPhone:

    Name: Ryth
    Server: 180 - Brendj Peak
    Id: 25039881

    And the account that u will replace is:

    Name: Prado
    Server: 180 - Brendj Peak
    Id: 25039888



    Thanks for your attention and waiting.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Matheuspradog View Post
    Dear ucool,

    I was playing with 2 devices, but now I'm only with my iPhone and the other account was in my android. The problem is: In my account in android I'm vip 12 and in iPhone I'm just vip 8 and both are in the same server, server 180 Brendj Peak. So, I want to switch accounts, because I spent lot of money in my account "Ryth".

    I want to get back my account, switch my android acc to iPhone:

    Name: Ryth
    Server: 180 - Brendj Peak
    Id: 25039881

    And the account that u will replace is:

    Name: Prado
    Server: 180 - Brendj Peak
    Id: 25039888



    Thanks for your attention and waiting.
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty

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    ..........

  4. #4
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've just left a message to our admin. And our admin will help you as soon as he can. Thanks.

    Best Regards
    Betty

    Please, just do not take too long, because level 81 released yesterday and I 'm getting back...

    Gratefull for the attention.

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Matheuspradog View Post
    Please, just do not take too long, because level 81 released yesterday and I 'm getting back...

    Gratefull for the attention.
    Dear Leader
    We've retrieved your account. Please let us know if it still doesn't work.

    Best Regards
    Betty

  6. #6
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've retrieved your account. Please let us know if it still doesn't work.

    Best Regards
    Betty
    Morning Betty,

    It still doesn't working, in my iPhone I still with my acc "Prado" and I want to link my acc "Ryth" to this device... Thanks for the attention and still waiting.

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  8. #8
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    Quote Originally Posted by Betty View Post
    Dear Leader
    We've retrieved your account. Please let us know if it still doesn't work.

    Best Regards
    Betty


    And it doesn't worked before when I tried to link because in my acc "Prado" I have bought gems too. And now I'm not with my android device anymore. I doesn't matter if I lost my acc Prado if I retrieve my acc "Ryth" in my iPhone.

  9. #9
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Matheuspradog View Post
    And it doesn't worked before when I tried to link because in my acc "Prado" I have bought gems too. And now I'm not with my android device anymore. I doesn't matter if I lost my acc Prado if I retrieve my acc "Ryth" in my iPhone.
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best Regards
    Betty

  10. #10
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best Regards
    Betty
    Oh gosh, so I will need to buy another cell phone and retrieve by my e-mail? I don't believe.

  11. #11
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    Quote Originally Posted by Matheuspradog View Post
    Oh gosh, so I will need to buy another cell phone and retrieve by my e-mail? I don't believe.

    Can u please help me in how I can star a acc level 0 in my iPhone? Because nothing that I tried have worked. And if I could start a New acc from 0 I could retrieve my acc.

  12. #12
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best Regards
    Betty

    Can u please help me in how I can star a acc level 0 in my iPhone? Because nothing that I tried have worked. And if I could start a New acc from 0 I could retrieve my acc.

  13. #13
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Sorry for the inconvenience. Our admin told me that both accounts were not registered in the same country that we are not able to re-link the account for security purpose.

    Best Regards
    Betty
    Read my Pm please

  14. #14
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by Matheuspradog View Post
    Read my Pm please
    Dear Leader
    I am sorry. We don't regconize account sharing that we cannot re-link the account for you. Thanks.

    Best Regards
    Betty

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