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Thread: Lost Account

  1. #1
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    Exclamation Lost Account

    Server: 14 Depths Voice

    Character name: Ixidor

    Account ID:2618324

    Device(optional): samsung gti-9070

    Estimate Time of Problem:a few days

    Problem Detail: Yesterday I try open the game in my new tablet(android), and once the game starts in the tablet, it creates a new character in the server nš 185, but i already have a character in the server 14 (level 83). I use the same google acount that i have in my smartphone (android too), but now i cant acces to my character on any device. My google mail is colomza05@gmail.com

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  2. #2
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by colomza05 View Post
    Server: 14 Depths Voice

    Character name: Ixidor

    Account ID:2618324

    Device(optional): samsung gti-9070

    Estimate Time of Problem:a few days

    Problem Detail: Yesterday I try open the game in my new tablet(android), and once the game starts in the tablet, it creates a new character in the server nš 185, but i already have a character in the server 14 (level 83). I use the same google acount that i have in my smartphone (android too), but now i cant acces to my character on any device. My google mail is colomza05@gmail.com

    Click image for larger version. 

Name:	SC20160430-145047.jpg 
Views:	5 
Size:	19.5 KB 
ID:	10537

    Click image for larger version. 

Name:	SC20160430-145653.jpg 
Views:	3 
Size:	18.8 KB 
ID:	10538
    Dear Leader
    Since you play on server 14 that please create a new account on the server and give us the new account id. And then we can retrieve your account. Thanks.

    Best Regards
    Betty

  3. #3
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    Quote Originally Posted by Betty View Post
    Dear Leader
    Since you play on server 14 that please create a new account on the server and give us the new account id. And then we can retrieve your account. Thanks.

    Best Regards
    Betty
    The new server is: 185 Stormhold

    Name: NickName

    Lvel 8

    ID account: 25595881

  4. #4
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by colomza05 View Post
    The new server is: 185 Stormhold

    Name: NickName

    Lvel 8

    ID account: 25595881
    Hi,
    Please create a new account on the server 14 and give us the new account id

  5. #5
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    Quote Originally Posted by Betty View Post
    Hi,
    Please create a new account on the server 14 and give us the new account id
    Sorry

    Server: 14

    Name: NickName

    ID account: 25616156

  6. #6
    Administrator Contributor Level 12 Betty's Avatar
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    Quote Originally Posted by colomza05 View Post
    Sorry

    Server: 14

    Name: NickName

    ID account: 25616156
    Dear Leader
    We've re-linked your account now. You should be able to play your main account again. Thanks.

    Best Regards
    Betty

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