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Thread: Failed deliveries

  1. #1
    New Comers
    Join Date
    Apr 2016
    Posts
    1
    Rep Power
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    Failed deliveries

    Hello, I tried to order a monthly card for 2.99 twice, both times my payment was accepted(taken from my Amazon account) but I never got credit for either. Hope you can help me out with this.
    Account # 22300057
    Guild#110160536
    Server : Startap
    Order1 # DO1-736937-736061 on 4/28/16
    Order2# DO1-5640092-794915 on 4/29/6

    I've never had a problem ordering cards before, and I'm sure this is just a mix up. Thanks for your attention in this matter , and keep up the good work, this is one of the best games I've ever played. Thank you.

  2. #2
    Administrator Contributor Level 12 Betty's Avatar
    Join Date
    Sep 2014
    Posts
    24,245
    Rep Power
    10
    Dear Leader,
    Thanks for playing Heroes Charge. Can you help us by providing the screenshot of the receipt and confirmation email from Apple? You couldhold down the Power and Home buttons at the same time and release them to take a screen shot on IOS devices. We appreciate your cooperation and patience in this matter.

    Best Regards,
    Betty

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