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Thread: I have paid for weekly card^ but nothing happens

  1. #1
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    I have paid for weekly card^ but nothing happens

    Hello!

    I have paid a weekly card, but nothing happens.
    The money was debited from the card, but I did not get anything in the game

    My ID is 23244488

    What should I do?

  2. #2
    Platinum Member Contributor Level 8 Jinsuna's Avatar
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    usually you get the bonus gems right away (directly added to gem count ... no mail) .. but those are just like 100? for the weekly card. And if the card was not active on that day (from old purchase) you should have a daily available to claim
    [] Jin - lvl 105
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  3. #3
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    Thet was my first purshase, and bonus gems were not sent to me
    If tomorrow there will be no bonus, shoul I think that I lost my money for nothing?

  4. #4
    Platinum Member Contributor Level 8 Jinsuna's Avatar
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    hope you also opened an ingame ticket^^ ... forum can sometimes take a while
    [] Jin - lvl 105
    AccountID: 26164321

    Arch Enemy - Server 45
    International Guild - English required
    LVL 104+ active 1.2m+ AHP players welcome

  5. #5
    Administrator Contributor Level 12 Betty's Avatar
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    Dear Leader
    Sorry for the inconvenience that our system missed your order. Please attach or link a screenshot of your iTunes Order Receipt email you received from Apple or your iTune Purchase History here. And then we will manually confirm and deliver your order as soon as possible. Thanks.

    Best Regards
    Betty

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